Sumon W0604 - thank you so much for the amazing installation you did for us today. Initially we were supposed to have our broadband installed last week Saturday. Another agent turned up and basically... See more
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Isaiah was absolutely amazing. We had problems with our cable outside, which was only accessible via the neighbours window. He waited over 1 hour and a half for the neighbour to arrive and installed... See more
The engineer Luke. G was very professional and clear in explaining exactly what was to be done to install the Community fibre hardware. He did a great job leaving no mess at all and hopefully it's goi... See more
The lady concerned went above and beyond to help me settle my grievances with C /F . Polite and professional communication at all times . A credit to the company . As on previous occasions I was just... See more
Company details
Written by the company
We’re Community Fibre, London’s best quality broadband provider and we’re on a mission to deliver faster, more affordable and sustainable connections to this amazing city’s residents and businesses while helping to bridge the digital divide in London communities. We use the most reliable broadband technology you’ll find — 100% full fibre. It’s future-proof, energy efficient, sustainable, and it is up and running over 99.9% of the time with no peak-time slowdowns. With us, you get excellent rated service, unbeatable speeds and outstanding reliability right from the get-go. Why compromise? Switch with confidence to our award-winning network from just £19/month at communityfibre.co.uk
Contact info
77 Hatton Garden, EC1N 8JS, London, United Kingdom
- 0800 082 0770
- communityfibre.co.uk
4.7
Excellent
68K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Kelly provided a five star customer…
Kelly provided a five star customer service, answered all my questions efffciently.
Date of experience: July 31, 2025
Highly recommend community fibre
From the phone call to an agent to enquire about becoming a customer through to the installation, it was very professional and I’ve had no issues with my new wifi set up.
Date of experience: July 21, 2025
Avoid at all costs if you value accessing the internet.
Sharing my experience in the hope that other potential Community Fibre customers can avoid the frankly laughable experience that I've had to suffer.
I switched to Community Fibre in March, from perfectly serviceable Plusnet connection. Since then, I've experienced continual connectivity issues and at times, a total lack of internet access. 8 phones calls, 2 technician visits and 2 routers later, the issues remain.
The cherry on the cake was an escalated call this evening from the CF support team (which I had to chase, as they failed to call me back as promised...) where they informed me that my expectation of a working internet connection on the 1st floor of my house was not something that the standard CF service would cover, and that I would need to upgrade to a premium package. I'm not expecting the full 1GB up and down in all rooms, but I'm talking about no connectivity whatsoever, completely unusable.
A premium package to be able to use the internet upstairs?! You hardly seen that in the marketing material...
So I'm left looking at hours of wasted time on calls, an internet connection that barely works on the ground floor and is non-existent on the first floor, and my options are to pay more money or cancel and go back to a provider who can offer such luxuries.
I trust you'll agree that provision of a working connection, within the realms of an average terraced house, should fall within the remit of the standard Community Fibre service. Unfortunately, everyone I've dealt with so far at Community Fibre doesn't agree, so I'd advise you look elsewhere if you value a decent connection.
Date of experience: July 31, 2025
Reply from Community Fibre
Good morning,
I'm sorry to hear of the poor experience you have had with Community Fibre.
I would like to review this and provide an accurate response, so we will need more information from you (specifically, your address which will enable us to locate you and review the issues you have raised).
I have, therefore, requested more information via. Trustpilot and your response to this request will not be visible publicly, only to me.
Thank you in advance for your understanding and cooperation. I look forward to hearing from you so we can see exactly what happened here and use this review.
Regards
Miriam
The Community Fibre Team
Very well done
Very well done. Even though it was heavy rain, he came and fixed it.
Date of experience: July 18, 2025
Candice was amazing and was extremely…
Candice was amazing and was extremely helpful. Brilliant customer service advisor thank you so much
Date of experience: July 31, 2025
Prompt and tidy installation
Ivan did a neat job of installing the cancelling up an awkward route to the first floor. A quick run through on how to get connected and it was all done in around an hour.
Date of experience: July 31, 2025
Great customer service by Angel
Great customer service from Angel. So pleased I had waited 25 minutes to get through only to be disconnected. But Angel called me back and explained that the system had rebooted and ended the call. Anyway she was able to assist with sending out an additional booster to improve my wifi coverage at the back of the house. Thank you so much Angel. You live up to your name!!
Date of experience: July 31, 2025
Happy Customer!
Joining Community fibre has been one of the BEST decisions! Switching over has been without hitched until recently where I had an issue regarding my bill and broadband package. I called up customer service and spoke to the lovely Linho who was friendly, polite and super helpful.
After I explained to him my issues, he put all my concerns at ease and explained my broadband had expired causing the billing discrepancy. He sorted me a new broadband package ( which is cheaper than my old one) and my billing query all in the same call!
No long waiting times to speak to someone, no transferring me to a dozen colleges and I didn’t spend half the day on the phone! Thanks community fibre and Linho for great customer
Date of experience: July 30, 2025
The agent Lumie
The agent Lumie, who dealt with my enquiry was very respectful , helpful and professional knowing her job perfectly .
Date of experience: July 31, 2025
Excellent
Excellent. Prompt installation, friendly and helpful installers and it works great!
Date of experience: July 17, 2025
Excellent service
Excellent service. I called with an awkward enquiry and Lucas made me feel very comfortable and just dealt with the issue. Very happy.
Date of experience: July 31, 2025
EDUARDO PINCHAO:was sent to fix our…
EDUARDO PINCHAO:was sent to fix our connection, amazing service from him. Well explained and deserve a promotion or pay rise please. Excellent on his job and I will recommend to everyone community fibre services. Whole service in total excellent. Keep it up the great service and high ten to Eduardo.
Date of experience: July 31, 2025
Great Job
Thank you so much for the great installation. The engineer Joe was very detail to everything. Great job!
Date of experience: July 31, 2025
Candice listened to my query and…
Candice listened to my query and directed to the right team. Thank you
Date of experience: July 31, 2025
Linho was very helpful and cheerful…
Linho was very helpful and cheerful when answering my call made my day :)
Date of experience: July 31, 2025
Candice was very helpful and very…
Candice was very helpful and very friendly. Definitely got the outcome I wanted.
Date of experience: July 31, 2025
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