Payment Pulse | Ep. 9 | The Costs of Poor Payment Experience

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Apr 182025

Dive into this week’s Payment Pulse with Steve Bell and Max as they uncover the true costs of a poor payment experience—and how seamless checkout journeys can make or break your bottom line. They unpack what makes a payment experience “poor,” from legacy system failures and manual interventions to the operational and customer fallout of returns, chargebacks, and abandoned carts; explore how modern payment platforms—built on high‑availability infrastructure, consolidated integrations, and automated exception workflows—can reduce costs and delight shoppers; and highlight three non‑negotiables for long‑term success: stability, omnichannel optimization, and self‑service tools. Whether you’re a merchant, software provider, or platform partner, this episode will help you transform payment pain points into growth opportunities. https://clearent.com/ About Clearent Clearent is a leading full-service payment solutions provider that supercharged its success through the merger with software powerhouse Transaction Services Group. The resulting company is Xplor Technologies who serves over 800 partners and 66,000 businesses who process over $32 billion dollars. We are the first global company integrating smart software, seamless payments, and commerce accelerating technologies. Our mission is to help customers achieve more growth, faster. Socials LinkedIn: / clearent Facebook: / goclearent X: https://x.com/GoClearent Check Our Podcast – Payment Pulse YouTube Playlist: Payment Pulse Podcast Spotify: https://open.spotify.com/show/6YldlBM... Apple Podcast: https://podcasts.apple.com/us/podcast...