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Topic
Empowering the Hard-to-Reach Workforce: Modern Enterprise Service Management for Transportation & Logistics
Date & Time
Selected Sessions:
Jun 26, 2025 03:00 PM
Description
In the transportation and logistics sector, frontline employees—drivers, warehouse staff, field technicians—are the backbone of operations, yet often disconnected from traditional services spanning the enterprise. These workers are mobile, frequently offline, and rarely in front of a laptop. The result? Delayed service support, increased frustration, and avoidable compliance risks.
Join us for an engaging session exploring how ServiceNow transforms the employee experience for these hard-to-reach workers. Learn how leading transportation and logistics organizations are using mobile-first experiences, AI-powered virtual agents, and automated workflows to deliver timely, personalized services across the enterprise—anytime, anywhere.
What You’ll Learn:
• Common challenges facing teams in transportation and logistics
• How to use Employee Center Professional to enable self-service from any device
• Real-world use cases: time-off requests, safety reporting, onboarding, and policy access
• How Now Assist and Virtual Agent deliver instant support with AI
• Measurable impacts: reduced service case volume, faster resolution times, and improved employee satisfaction
Whether you’re digitizing the way you engage your deskless workforce for the first time or looking to scale your impact, this webinar will show you how to bring enterprise service support directly to your workforce—on the road, in the warehouse, or at the depot.
Target Audience:
HR Leaders, Operations Executives, CIOs, and Digital Transformation teams in Transportation and Logistics.