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Credibility: How Leaders Gain and Lose It, Why People Demand It, Revised Edition Paperback – January 21, 2003

4.4 4.4 out of 5 stars 52 ratings

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"Leadership is personal. It's not about the corporation, the community, or the country. It's about you. If people don't believe in the messenger, they won't believe the message. If people don't believe in you, they won't believe in what you say. And if it's about you, then it's about your beliefs, your values, your principles."-- from Credibility
In this best-selling book, Kouzes and Posner (authors of The Leadership Challenge), explain why leadership is above all a relationship, with credibility as the cornerstone. They provide rich examples of real managers in action and reveal the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility. Kouzes and Posner show how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving conflicts on the basis of principles, not positions.
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Editorial Reviews

From the Back Cover

"'Credibility' may well move quickly into the lexicon as the next leadership buzzword."
-- Fortune

One of Industry Week's Top Ten Best Management Books

A Main Selection of The Executive Program Book Club

"Leadership is personal. It's not about the corporation, the community, or the country. It's about you. If people don't believe in the messenger, they won't believe the message. If people don't believe in you, they won't believe in what you say. And if it's about you, then it's about your beliefs, your values, your principles."-- from Credibility

In this best-selling book, Kouzes and Posner (authors of The Leadership Challenge), explain why leadership is above all a relationship, with credibility as the cornerstone. They provide rich examples of real managers in action and reveal the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility. Kouzes and Posner show how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving conflicts on the basis of principles, not positions.

"Make room on your bookshelf for Credibility. Here is a much-needed human approach to leadership, finally focusing on issues that really matter-- honesty, sensitivity to diversity, and the need for community.''
-- Ken Blanchard, chairman, Blanchard Training and Development, Inc., and coauthor, The One Minute Manager

About the Author

James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University.

James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University.
Kouzes and Posner are the coauthors of The Leadership Challenge, Encouraging the Heart, and The Leadership Challenge Planner. They also developed the highly acclaimed Leadership Practices Inventory (LPI) and LPIOnline.com, 360-degree assessment tools based on the Five Practices of Exemplary Leadership.

Product details

  • Publisher ‏ : ‎ Jossey-Bass Inc Pub; Revised edition (January 21, 2003)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 368 pages
  • ISBN-10 ‏ : ‎ 0787964646
  • ISBN-13 ‏ : ‎ 978-0787964641
  • Item Weight ‏ : ‎ 1.15 pounds
  • Dimensions ‏ : ‎ 6 x 1 x 9 inches
  • Customer Reviews:
    4.4 4.4 out of 5 stars 52 ratings

About the authors

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Customer reviews

4.4 out of 5 stars
4.4 out of 5
52 global ratings

Top reviews from the United States

Reviewed in the United States on August 25, 2009
This book was a part of my reading for my Phd in Organizational Management. Here's my review.
In reading, "Credibility" by Kouzes and Posner (2003), the two leadership experts in the field of organizational development and management, particularly workplace outcomes, addressed some important managerial issues that relate to values, leadership roles and performance outcome. Their main argument discussed how shared values can help an organizations improve productivity and organizational effectiveness. The authors suggest that "shared values are the foundation of building productive -relationships" within organizations (p.121) in which there are various ways for organizations to build long lasting partnerships between leaders and its constituents. In general, when organizations develop a shared value relationship with its constituents, they can begin to work together on the organization's goals and objectives.
I agree with the author's philosophy that organizations must first communicate clearly to their constituents about who they are and what they represent. Open and honest communication is vital within any organization. It creates a sense of purpose and inspiration to others to support the organization's mission. In doing so, there must be an internal paradigm shift that must take place within the organization so that leaders begin to attract and maintain constituents who are connected to the organization's vision.
I would recommend this book to leaders within small and large organization to develop a strong foundation for growth and expansion.

Lisa Willis
Coach and Organizational Consultant
5 people found this helpful
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Reviewed in the United States on September 24, 2007
This book is excellent. That is not only my opinion, but the opinion of numerous colleagues who have read the book based on my recommendation. Trust (credibility) is an absolutely critical attribute for an effective leader. This book covers all the bases with regard to gaining, maintaining, and restoring credibility. I highly recommend this book to everyone who is in any position of leadership.
3 people found this helpful
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Reviewed in the United States on May 18, 2014
If you ever wanted to know how build credibility, lose credibility, or regain credibility this is the book for you. Kouzes and Posner are great teachers of applicable techniques in many of their books and this one is no different. Convincing studies abound in this book and the author's wisdom on this important topic can really help you no matter how credible you are with your people. Highly recommended !!!
Reviewed in the United States on October 28, 2010
The only problem with this books is that there is so much information it's hard to keep track of what you learned. this isn't the sort of thing you should blitz through then set down. It's the kind of book you need to keep returning to over and over again to make sure you are applying the principles within.
Reviewed in the United States on January 15, 2019
First, the book is getting a little old. That said, ignore the dated references and go for the concepts! Credibility is a critical read (and a critical perspective) for all leaders.
Reviewed in the United States on March 6, 2013
This book was bought for my husband to read for a promotion exam in the future. He's not driven to get it read so it must be a pretty dry read.
One person found this helpful
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Reviewed in the United States on January 13, 2019
Great book!!! Very resourceful!!
Reviewed in the United States on July 25, 2018
Loved the price, quality and the quick delivery!

Top reviews from other countries

D
5.0 out of 5 stars Great read- profound insights!
Reviewed in the United Kingdom on October 18, 2021
Great read- profound insights!
Sanjivi
5.0 out of 5 stars Five Stars
Reviewed in India on April 12, 2017
Wonderful book and excellent copy
Joff
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on September 13, 2015
Excellent