THE EXPERIENCE
What can I expect from BUBBLE PLANET?
You can expect an immersive experience with different rooms that feature different bubble themed activities.
Where is the experience located?
Bubble Planet: An Immersive Experience is located at Exhibition Hub, Downsview Airport Lands (YZD), 30 Hanover Road, Toronto, Ontario, M3K 0E2
Does the experience take place in an indoor or outdoor venue?
The experience will be held in an indoor venue.
Is the experience accessible for deaf people?
Yes, the experience is primarily visual with informative signage throughout the venue.
Will there be strobe lights?
The experience contains strobe lights. If strobe lights affect you, please let our staff know upon arrival.
Will food and beverage be available on site for purchase?
Beverages will be purchasable at the end of the exhibit.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
How long does the experience last?
The experience takes approximately 60 minutes but you are welcome to stay as long as you want in each room before moving on to the next one, it is a one way system so make sure to make the most out of each room!
Are children allowed to do the VR on their own?
Children from the age of 8 onwards are allowed to participate in the VR room on their own.
What is the difference between a VIP ticket and a regular ticket?
The regular ticket includes only the entrance to the experience, while the VIP ticket includes the VR experience, a skip-the-line, and one poster of the bubbleverse.
How much does the VR experience cost if bought separately?
The VR experience can be purchased separately on site, at a cost of C$5 per person.
From which age onwards do I not need to be accompanied by an adult?
From the age of 12 onwards.
I am allergic to latex, can I still enjoy the experience?
There are a couple of rooms which feature latex production elements, but only in one room you’ll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.
Is the show suitable for pregnant people?
The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes. However, the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.
Is the experience pet friendly?
Any kind of pets are prohibited in the experience (except service animals).
Is there a place where I can leave my belongings?
There will be a cloak room at the entrance where you can leave your belongings available for an additional fee (C$2 per person, C$5 per family).
TICKETS
Can I purchase a ticket at the event?
It is recommended that you buy tickets in advance, as tickets onsite will be dependent on capacity and availability.
Where can I get tickets?
You can get tickets from:
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
I can’t find my ticket - what now?
You can find your ticket with the QR code in the Fever app, within the Tickets
section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Is there a Military discount?
No.
Do children under 2 have to pay for a ticket?
Children from 0-2 years old enter for free and you don't need to buy a ticket.
Can I hire the venue for a private or company event?
Yes, please fill out our request form here.
Is there a suggested dress code for this experience?
There is no specific dress code for the experience except for mandatory socks at the bubble bath - also please be considerate of the mirror-floors in some rooms ;-)
Shoes however are required through venue, with the exception of the Bubble Bath room.
Can I pay in cash?
No, we are sorry. This attraction only accepts card and online payments.
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.
Can I bring animals?
No, this event is not pet friendly. However, service animals are allowed.
Is there an age requirement?
All ages are welcome! Children aged 2 and under can visit free of charge and minors under the age of 17 need to be accompanied by adults.
Is it appropriate for young kids?
The experience is designed for all ages to enjoy! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.
Is the venue ADA compliant?
The exhibit is wheelchair accessible. Due to the nature of the experience, some parts of this experience may be less suited to customers with physical access requirements.
What are the prohibited items at the experience?
Weapons, drugs, outside food & beverage.
Do you offer free tickets for carers?
For people with disabilities, the accompanying person is entitled to free admission while they themselves pay the reduced price.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Large Groups
Do you offer a group discount?
For groups under 25 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 25, please fill the groups form.
Is there a minimum of attendees for the booking?
Yes, there is a minimum of 25 attendees for large group bookings.
Schools
Do you offer school discounts?
We offer school discounts. Also you can also book for free one teacher every 10 students.
Is there a minimum of attendees for the booking?
Yes, there is a minimum of 10 attendees for school bookings.
Birthday celebrations
In which cities can I book a birthday room?
The birthday room is available for you to celebrate at Brussels, Denver, New Jersey and Toronto.
Which is the equipment included in the party room? Does it include decorations?
The party room includes chairs and tables you can freely use. Decorations are not included.
Can I bring decorations?
Yes, you can bring your own decorations for the party room.
How can I book F&B with my reservation?
You can bring your F&B to the party room. Also, you can contact us at the address provided below and we will help you arrange the F&B for your celebration:
Is there a minimum of attendees for the booking?
There is not a minimum of attendees to book a birthday celebration.
Does the birthday child need to purchase a ticket?
Yes, birthday child will need to have a purchased ticket
Do accompanying parents need to purchase tickets?
Yes, all persons entering the experience, will need to have a valid ticket
When can I access the Party Room?
Access to the Party Room will start 30 mins after your entry into the experience.
Fully interactive
11 Thematic environments
Virtual reality
Celebrate your birthday (7+ people)
School visits and educational groups (10+ people)
Large groups (25+ people)
