Linley & Simpson Reviews 3,600

Sophie gave us an excellent response to our recent plumbing emergency, providing a prompt, appropriate response and resolution to the problem.

Liam was there on the time, was very respectful and efficient. He seems to know all the details about the place and contract options.

I put my property to let for the first time, and have been getting awesome support and help from Zaid M. He has been really great since I started talking to Linley & Simpsons. He goes above and beyond to help the landlords. Overall happy with the support so far from Zaid. Kudos!

Sienna was extremely helpful, professional and responsive. Responded quickly to my queries and made documentation of my accounts a simple process. She made what could have been a long, stressful process quite easy.

I truly value the support she provided, she is a credit to the Linley team.

I had the pleasure of viewing a property with Lauren, and I couldn’t have asked for a better experience. She was friendly, professional, and incredibly knowledgeable about both the house and the local area. Lauren took the time to answer all of my questions thoroughly and made me feel completely at ease during the viewing.

Lauren was really helpful with the viewing, answered all the questions i asked and was a delight.

As a tenant, you will feel just like a transaction particularly at the end of the tenancy. No communication at all, cold responses and took a complaint to get any sort of detailed explanation. Not willing to work with you, just throw a contract at you so beware when getting into longer leases. Also had to repair something myself because they just left it for months and then just asked me if it has resolved itself! My landlord even decided to move away from them once I had left the property so that says it all.

The initial onboarding and support with securing the tenancy was excellent. They supported a quick process and provided me with most of the information I required. During the tenancy they supported any enquiries well although sometimes there was duplication of emails and / or texts so it would have been useful for a more co-ordinated approach as confusing who was lead contact. The support for leaving the rental was excellent especially from Jordan and Lauren. Very responsive by text and email and keen to support.

Ella has been amazing at helping my friend and I navigate the process of signing up to our new tenancy. From the first day it's been such a smooth process. She's talked us through every step and answered all our questions super quickly which has put us at ease! Absolutely recommend!!

Ella was brilliant!!! She’s helped my friend and I move so easily and everything has been so smooth with her! She answers all our questions super quick and there’s usually a lot🤣🤣 couldn’t recommend her enough!

We had a fantastic experience moving into our new home with the help of Lucy Carr. Lucy made the process quick and easy, and resolved any issues we raised.

Grace has been most helpful in the process of finding a new tenant, keeping me updated

Brilliant firm who manage my tenanted property. Mia is a brilliant person to deal with regarding fixing and reporting repair issues, arranging prompt much needed urgent repairs at short notice. Very impressed with the service.

Informative and friendly agent (Suki) who gave a lovely tour. Suki was quick to contact us for a booking and also in sending us the application for the property afterwards.

Very happy with the whole process.

Wendy was incredibly supportive and helpful throughout the entire process and has made sure to get in contact in a very timely manner. She has made the whole experience as smooth as possible for me.

Everyone we spoke to was so lovely and helpful. We're doing a big relocation so finding a property and getting to viewings has been really difficult. It was so nice to have that understanding with the agents at this branch and they tried their best to accommodate the challenges they know we'd face. We we're shown a property which we loved by Suki and she had a great energy and was super friendly too. The whole experience was great.

Very kind and polite went through think and thin for me to get the house 👌🏼

I’ve been renting with Linley & Simpson for a few years now, and my experience has always been excellent.
Mathew Ferguson has been my main contact during this time, and he has consistently been professional and reliable. Whenever I had an issue, it was dealt with quickly and smoothly, which really makes a difference as a tenant.

Daniel Crewe and Emma Mitchell were absolutely fantastic when we were buying a property. Nothing was too much trouble for them, regular timely updates and really felt reassured during the whole process. Thanks to them, we are living in our dream property!

​I recently enquired about a property managed by Lindley & Simpson for myself and my partner. We are in a stable financial situation with a combined monthly income of over £2,600 and £5,000 in savings for a deposit and rent upfront. My income is from sickness and disability benefits, which is a secure and indefinite source.
​Unfortunately, we were immediately rejected with a blanket statement that the landlord cannot accept tenants who receive housing benefits due to "insurance on the property."
​I found this response incredibly frustrating and disappointing. It is an unfair and restrictive policy that has a discriminatory impact on people with disabilities, whose income is often more stable and secure than someone in full-time employment who could lose their job. It's also a misconception that people on benefits are not responsible tenants. Our financial details and savings clearly demonstrated our capability to be reliable tenants.
​This experience highlights the significant barriers responsible renters with stable, non-employment income face in the housing market. It's a practice that unfairly penalizes people based on the source of their income rather than their ability to pay the rent.
​I hope that Lindley & Simpson will review these outdated policies to provide a more fair and inclusive service to all prospective tenants.