Accessibility Services at SWF Airport

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Stewart International Airport terminal image from the outside. Included in the image are accessible parking spaces located immediately across from the Terminal entrance

IMPORTANT: This web site utilizes the ReciteMe accessibility toolbar, which can be accessed by clicking “Accessibility Tools” button located at the top of this page. The toolbar provides a variety of accessibility features to enable users to customize the way they interact with this web site, including a screen reader, reading assistance, style of font/size/color/spacing, and translation of over 100 languages including 35 languages available as text to speech. For a demonstration of the capabilities, please click the button above.

The Port Authority of New York and New Jersey has prepared this information to inform you of accessible services available at John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), LaGuardia Airport (LGA) and Stewart Airport (SWF). We hope this will help make your airport experience a pleasant one. Please use the feedback form to send us any comments or suggestions.

Please note that if you are not accompanied by or met at the airport by someone, it is best to arrange for any special assistance you may need in advance, either directly with your airline or through a travel agent.

To help you plan your visit in advance of your trip, use this website and map to identify and locate accessible services.

TSA Cares

TSA Cares is a dedicated helpline that provides passengers the ability to request assistance going through the TSA screening checkpoint and provides information on the screening procedures that specifically pertain to those with disabilities, medical conditions, and other circumstances. Passenger Support Specialists are Transportation Security Officers who have received advanced training on helping passengers with disability, medical, or other circumstances through the screening checkpoint.To request support, submit the following form at least 72 hours in advance of travel. www.tsa.gov/contact-center/form/cares.

If you require assistance and your travel date is less than 72 hours, please call TSA Cares at (855) 787-2227 or e-mail at TSA-ContactCenter@dhs.gov with your travel dates, flight information, and the type of assistance needed. (855) 787-2227 or e-mail at TSA-ContactCenter@dhs.gov with your travel dates, flight information, and the type of assistance needed. The hours of operation for the TSA Cares helpline are 8 AM to 11 PM Eastern, Monday through Friday, and 9 AM to 8 PM Eastern, weekends and holidays.

Hidden Disabilities Sunflower Lanyard

SWF offers Hidden Disabilities Sunflower lanyards to passengers with hidden disabilities such as autism, PTSD, or hearing loss. First pioneered at Gatwick International Airport in London, the Sunflower lanyard communicates that those passengers wearing the lanyard may need extra help while traveling. It is recognized in a growing number of international airports. Click here for more program information.

Program participation is voluntary. Passengers may request Sunflower lanyards free of charge at our Welcome Center. Welcome centers are staffed from 8 AM – 8 PM. Passengers should continue to coordinate with their airline and/or TSA Cares for pre-travel questions and accommodation arrangements.

Example of what the Sunflower Lanyard looks like. It is a green neck lanyard with images of sunflowers on it.

Wheelchair Services

Special Accommodations - All wheelchair services, oxygen requirements and other accommodations must be arranged through your airline before your flight. If you’re traveling with a motorized wheelchair, please ask the airline when you purchase the ticket about their policies regarding battery-operated wheelchairs.

While tips may be accepted, wheelchair attendants are not permitted to request tips in exchange for service. If you were pressured to tip your wheelchair operator, please report the incident at https://www.swfny.com/feedback.

Assistive Technology & Accessibility Services

Departing Customers - Curbside unloading areas for baggage and passengers is available at the terminal and is weather protected and located close to the entrance door. Please make arrangements with your airline at least 24 hours in advance to confirm assistance with baggage check-in, ticketing and movement to the gate area.

Hearing Loops – Sometimes referred to as an audio induction loop, hearing loops are an assistive technology that allows hearing aid users to have sound broadcasted directly to their hearing aids when the hearing aid is set to the “T” (Telecoil) setting. A hearing loop is available at the Welcome Center booth located across from TSA.

Public Transit

Accessible transportation options are available when using public transit. More information on public transit is available for travelers with disabilities:

Transit Orange County: (845)-615-3850 or visit

https://www.ridetransitorange.com/connectingservices

Parking

The parking lot across the street from the terminal's entrance has spaces designated for travelers with disabilities, subject to availability. To park in the spaces and receive the lowest parking rate, official license plates or permits issued by a municipality or state of residence must be prominently displayed.

To utilize the discount, you must enter lot through the “Ticket” lane and pull a ticket and request the courtesy discount by pressing the Help button and chatting with an attendant at exit.

Car Rental & For Hire Vehicle

Vehicles equipped with hand controls are available from some on-airport car rental companies. For additional information or shuttle service, please contact the rental car companies directly.

Transportation is available in a range of services and prices. To insure prompt service, make a reservation for an accessible vehicle at least 24 hours in advance. Click here for information on taxis, for hire vehicles, shared ride and car rental providers.

Restrooms

Our restrooms and water fountains are accessible throughout our terminals.

Pet/Service Animal Relief Area (SARA)

A Pet/Service Animal Relief Area (SARA) for service animals is available at the airport. The SARA is located outside from the baggage claim area on the north end of the terminal.

Is Someone Meeting You?

If a friend, family member or business associate will be driving to the airport to meet and assist you, please understand that they will not be permitted to wait in their car at the arrivals-level curb frontage. If you and all your baggage are not there when your ride pulls up to the curb, driver must wait in the Cell Phone Lot for your call. Click here for more information on the lot.

Need Assistance?

Airport Customer Experience Specialists (look for them in red or navy blue uniforms) are available throughout the terminal to assist passengers. Assistance can also be requested at the Welcome Center.

Contact

Questions or suggestions about accessibility at New York Stewart International Airport? Call us at (845)-838-8200 or email us at airportcustomercare@panynj.gov

Nondiscrimination Poster

Americans with Disabilities Act (ADA) Information

Title VI Information

Port Authority’s Reasonable Modification Policy

ADA/Section 504 Coordinator & Title VI/Non-Discrimination Coordinator
William DeFeis
AVIADA@panynj.gov
150 Greenwich Street
4 World Trade Center, 18th Floor
New York, NY 10007
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