The Repair Reality Gap: 

OEM Repair Procedures vs Insurer Payments

Insurers are questioning repair costs. Shops committed to OEM-compliant repairs are having challenges obtaining full reimbursement. Meanwhile, both insurers and consumers struggle to differentiate between properly equipped, trained shops, and those that fall short.

      

This webinar will feature experts from Certified Collision Group (CCG) and Square One Systems who will explore the underlying causes of the gap—including differing priorities, compliance costs, regulatory gaps and a widespread knowledge deficit—and provide actionable strategies to bridge it.

Attendees will gain a clearer understanding of the friction between OEM standards and insurer expectations, and learn practical steps to help their shops close that gap, including:    

How to leverage documentation and repair planning tools

Building adjuster relationships

Educating customers and communities

Speakers:

Erin Solis

Vice President, 

Square One Systems  

Liz Stein

Vice President,

Certified Collision Group  

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