Robbins Brothers - The Engagement Ring Store

I was not to sure what or where to buy my girlfriend her engagement ring. But one day I remember Robin Brothers and I took my girlfriend and surprised her she was dilated and so was I then we were greeted by a young lady her name is Mariam she was so professional, knowledgeable, respectful, very kind full she made us feel at home sharing her experience with our needs and budget. Mariam is a great sales person and as well a awesome human being we have been very satisfied with her professional, honesty with Robin Brothers jewelry selections. My wife now is very happy with her engagement and wedding band like Mariam said Happy Wife Happy Life....lol
I definitely recommend Robin Brothers and ask for Mariam......she's a awesome young lady, very helpful,respectful,knowledgeable and very patient with her customers like us
Once again we are happy customers especially with our sales representative Mariam....we gave her a nick name....sweet diamond girl...

I have an event tomorrow walked in to get my ring cleaned. Adrian was amazing. He made sure that the ring was perfect and clean ready for tomorrow's event. Thank you so much for the wonderful experience. You've been fantastic from day one

Estevan was very helpful. Helped out every step of the way, I would highly recommend.

This review is long overdue!

My fiancé proposed to me about 6 months ago with the most beautiful custom made ring from Robbins Brothers. My engagement ring contains diamonds from my fiancé's parents wedding rings that most jewelers were reluctant on customizing, therefore he had trouble finding a place that was willing to help create his vision. After shopping around for rings together to find the perfect design, he ultimately chose this place because of the amazing customer service & quick turnaround time to get the ring customized. Bariga was AMAZING throughout the whole process! She knew & understood the importance of having my in-laws a part of my ring & really went above & beyond to make it happen, so of course we went back to her to customize my fiancé's wedding band as well. His included diamonds from his parents & grandparents wedding rings, which was a bit trickier, but Bariga is so creative & was able to include all 4 diamonds in my fiancé's wedding band. The jewelers here are top notch! We couldn't have chosen a better place to start our journey as husband & wife! Thank you Robbins Brothers for the hospitality, service, and professionalism!

I am a long time Robbins Brothers customer-- going back to when they had stores in malls. My husband and I have purchased A LOT at this glendale store. The sales reps have always been warm, kind and helpful. I am a knowledgable client with high expectations. Today I went to have my ring and earrings cleaned and inquire about a necklace repair. It is the first time I've felt like I didn't really belong in the store.

Each time I've gone in to have my ring cleaned and checked, the reps ask if I purchased the ring there -- and they believe me. Today, after telling the associate why I was there, she immediately asked to write down my name and phone number. I asked if that was to check on the purchases and she nodded, then quickly added, and to get information in case I move forward with the repair.

The repair was simple -- to add a jump ring to a Roberto Coin necklace chain and make sure it was 18 inches in length. I even had the jump ring. They wanted to charge me $50 to add MY jump ring to the existing chain -- so no new parts but likely solder ring shut. I thought that was too steep so I said forget it. Roberto Coin is an established Italian designer, with a lifetime guarantee. I'll send the chain to them for repair. I was simply trying to shorten the repair time since Coin located in New York.

I don't think I'm done with Robbins Brothers -- they have many wonderful associates but it will be a while before I return.

I am sadly writing this review after being a long time customer, with my husband initially purchasing my ring here back in 2007. We came back and upgraded it (to a 3.5 carat stone) and spent quite a bit of money on this in May of last year. I was over the moon with our new purchase, as we also bought an entirely new setting.

One month later, I heard my diamond move - it was loose and when I'd move my hand I'd hear it shake. I took it back, they said it was fine and fixed it and gave it back. I went back THREE times since, once because the prong pulled and completely lifted and the diamond almost fell out. I was told each time by many different people (including the general manager) it was fine and I didn't need to be concerned.

I sent my husband in at the beginning of last week because it did it yet again. I wanted a refund and figured maybe it would be better if he handled it. He said there was a friendly and knowledgable person onsite, I believe a GM from another store that advised that my setting wasn't big enough for the diamond size. Why did it take all this to advise this? I had asked EACH TIME if I needed more prongs, etc.

Now, they took my ring and said it was being sent back to the manufacturer but I haven't so much as even received a phone call. I am discouraged, disappointed and frustrated at the lack of follow up and feel this should be considered when you are returning your jewelry there for service.

None stop false information.
They use predatory practices be aware of
Them selling you cheap diamonds
And giving you useless false information.
My lady and I stopped by and got dizzy from
Treatment.
You will pick out a ring to set the stone on,
After that..
It's used car salesmen tactics and treating you like you are flat out dumb.
Be for warned, look at the stone under the microscope and see and learn for yourself
Why these people are terrible.

Where to begin?!?! It all started on a beautiful weekday sometime in May of 2023. I was driving around beautiful jewel city (Glendale). So I thought to myself, it sure would be nice to get an idea of how much an engagement ring would cost so I can propose to my girlfriend within this year. So, as I passed by Robbins Brothers, I said, "What the heck? Let's give it a shot. I parked my car and proceeded through the first set of glass doors and approached a second set where you need to be buzzed in. I was quickly buzzed in and greeted by a wonderful young woman by the name of Sara K. She immediately welcomed me and asked me my name and what brought me in. I looked at her with a confused, hesitant face and said I want to look at an engagement ring for my girlfriend but emphasized, "I'm just looking. " she responded," Great, do you have a date as to when you'd like to propose, do you know what you want?" I thought to myself, are you kidding me, lady? I'm just browsing. Lol. But I told her I was unsure and was just browsing she wasn't pushy or persistent she comforted me and said well let's look around. So we walked the store and I had an idea of the ring I wanted for my girlfriend. I expressed that to her, and she took me directly to the display case with the ring I had described. It was the Verragio display case. I then told her how I wanted it, and I instantly knew this was the ring. So we talked for a few minutes, and she offered to show me the financial portion of the deal with no commitment. We went to her office, and she explained the lab grown diamond VS real diamond part of the deal, and I decided real diamond suited me better. The financial portion went great, and the tricky part was to come right after. She said, "Do you know her ring size?" We went back to thoughts in my head... lady, I just came here to look!!! Lol. I responded with "no, No, I don't," so she brainstormed an idea as to coming in the next few days with my gf to browse, not knowing how I'd get my gf to not catch on that I had already secretly bought the ring. A few days passed, and the weekend approached. I told my gf hey I want to go check out rings so if in the future I decide to propose I have an idea of what you want she was hesitant but agreed telling me that going in that store was cruel and a tease. I said, "Come on, if it works, I'll take it." we went, and the same process walked through 2 sets of doors. This time, I was greeted by another young woman. I then said ohh I called in and had an appointment with Sara." I had to play it off like it was my first time there. They paged her she came out and played the part so well of not knowing me. She walked my GF through the whole store and displayed a countless amount of rings and at the end she took her to the section of rings to the ring I had chosen earlier that week and she instantly made my GF fall in love with the ring I already chose she made her try it on and got her ring size we had accomplished the hardest part of the deal. She then gave me a look and said what's next do we talk numbers in front of my GF I agreed my GF knew that she couldn't go to the back to know the finances part so I went alone and finalized everything. We then walked out, and we gave a sob story to my GF that it wasn't in the plans at the moment. Unknowingly, it was the waiting game of getting the ring. Well, I got the ring back within a month and proposed 2 months, and she said YES, but I couldn't do all of this without the key player, Sara. THANK YOU! YOU'RE THE REAL MVP!

My fiancé and I came to shop for my engagement ring around December 2021. We met Vincent & he has been such a great help & patient man! Taught us about diamonds & sounds passionate & honest when it comes to all this when we had no clue on what we were looking for or the quality of diamonds. The company itself is honest & only offers the best quality!
Once I chose the style of ring I liked, Vincent helped my fiancé with the rest of the process! (Btw my fiancé isn't well fluent in English & Vincent spoke amazing Spanish to help him with this process) My engagement ring is stunning & I'm incredible thankful for Vincent's help!

Last week I went in to get my wedding band for my wedding next month & once again Vincent helped me!
Today I went to pick up my ring after being resized & I couldn't have asked for a better experience! The ring itself is stunning!
I was so intimidated & nervous not knowing how I would be treated but everyone has been so kind from the first step we took in this place. The staff here is amazing & so sweet!
I was so overwhelmed & amazed by the styles of rings! There's definitely a ring for you here!

Thank you Vincent for being a part of our journey! Your kindness will never be forgotten!!
I will be recommending everyone to come here!

Antonio was absolutely fabulous ...again! He sold my husband our wedding ring almost 3 years ago and happened to be the person to help me today when I went back to use our warranty for one of the tiny diamonds that had fallen out.

Antonio was the utmost professional, as was the jeweler who fixed the ring on the spot, since it was such a tiny job, and he was able to do it so quickly. I love this company! I love my ring!

I highly recommend this company, and Antonio!!!