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2014 ROTARY INTERNATIONAL CONVENTION
Five Things Every Rotary Club
Facebook Page Should Have
#ricon14
• 20 years
communications
experience
• 6 years social media
experience
• Manages
facebook.com/rotary,
@rotary, LinkedIN
Antoinette Tuscano, Communications senior
supervisor at Rotary
1. Determine your audience and create a strategy
2. Use images that make your club look great
3. Make your About and other Facebook tabs work
for you
4. Post content that is relevant to your audience
5. Get club buy-in
The Facebook Five
Audience
#ricon14
Who would you like to read your
social media posts? And why?
Who is best reached by Facebook?
Club members that you see every week and you have email
addresses and phone numbers for?
Or an external audience looking to learn more and might
want to join or donate to your club?
Audience
What Rotary does can provide the content Facebook audiences look for
Strategy
TAKE ACTION #ricon14
80 percent of your Facebook posts should be
about what’s most relevant to your audience.
Strategy – How do you reach your audience?
How do you want someone to feel after
reading your post?
What action would you like someone to take
after reading your post?
They read your post, and now so what?
Simone Collins
•Rotary Club of Freshwater Bay, District
9455, Western Australia
•RICON14 Organizing Committee &
Promotions Committee Member
•ROSNF Charter Chair & former ROSNF
Training Chair
•14 years professional experience in
online communities / social media
•Facebook.com/rtnsimone
•Facebook.com/ricon14
•Facebook.com/freshwaterbayrotary
•Facebook.com/rosnf
•Facebook.com/membershiptips
• Professional look – close up, in focus, good lighting
• Colour!
• Action
• Happy people…and lots of them!
• Tell a story
• Showcase your members and achievements
Photos – What attracts people?
Photos with an air of mystery
Photos that introduce your happy members
Photos of your fun, exciting events!
Photos of your club making a difference!
Photos that recognise success
• Profile picture needs to look good as a small
square
• Nothing too busy
Easily identifiable, e.g. Rotary emblem
Not likely to change regularly
• Cover photos can showcase your club
Photos are easy (only see 850 x 315 px) but
choose wisely
More professional mashup with appropriate
text (e.g. website URL) even better
Profile Pics and Cover Photos
Profile Pics and Cover Photos
Profile Pics and Cover Photos
About Section -- Overview
• Set the scene succinctly in the
“About” overview, just under your
profile pic – don't overrun the space
provided!
• In particular, mention where
precisely you are! It can be
impossible to work out where a club
is from its name alone, especially
since many places share the same
town name.
• If you have room, include your web
address.
About Section -- Details
• Fields provided
depend on page
category chosen.
• Fill in as much
detail as possible –
especially your
contact details!
• Be sure to include
your web address so
visitors can explore
further.
About Section – Life Events
• Use Life
Events/
Milestones to
record key
occasions: club
presidents,
awards and etc…
Connect with other organizations
Like the pages of other organizations you work with,
including Rotaract and Interact clubs, and interact with them!
Events
• Events are a great way to
increase attendance
• Very quick to set up
• Guests can buy tickets
online
• Map of location
• Easily update attendees
and those considering
going
• Automatic reminders
through Facebook
ABOUT THE SPEAKER: Susan E. Fisher
Susan’s Rotary Social Media Sites
Rotary Club of Wilmette Harbor Facebook page
Rotary Club of Wilmette Harbor LinkedIn group
Rotary Club of Wilmette Harbor Twitter account
President Elect & Communications Chair
Wilmette Harbor Rotary Club, Wilmette, Illinois, USA
Rotary Foundation Ambassadorial Scholar in Journalism
Related credentials: M.Ed. & interactive marketing certificate
Meet me on
LinkedIn
Content
EXCHANGE IDEAS #ricon14
PUT A FACE ON ROTARY: Tell your club’s story
Reflect your
brand
Set call to action
Remember: A
picture says …
Encourage
“likes”
Promote
events
PUT A FACE ON ROTARY: Show who you are & what you do
This iconic club photo
attracted 768 unique
users:
Why?
• Many people tagged
• Many people “liked”
• Several people
commented
• One person shared
• Use a conversational
voice
• Target audience with
relevant messages
• Strike an emotional
chord
• Try questions to
engage
• Make clear calls to
action
ENGAGE THE VISITOR: Be simple, relevant, and direct
ENGAGE THE VISITOR: Help people find you with “like”, @, “tag” & “#”
Help people find
you and learn your
story through
• Likes
• Tags
• Hashtags (#)
KEEP IT FRESH: Check your results, adjust accordingly
Club Buy-in
TAKE ACTION, EXCHANGE IDEAS, JOIN LEADERS
SELL YOUR CLUB: Be clear about benefits
• Encourage dialogue
• Tell them: FB is too big to
ignore
• Be clear about objectives:
awareness
• Contrast with other media
• Explain benefits:
• Puts a “face” on Rotary
• Strengthens club ties
• Builds support
• Supports recruiting
ADDRESS FEARS: Be frank and keep it simple
•Simplify
concepts
•Discuss
privacy
Define terms: FB, pages, groups, friend, like,
messages, news feed, notifications, poke, profile,
ticker, timeline, wall
GET STARTED: Ask your members to take specific action
• Sign up
• Visit
• Like
• Visit
• Click
• Comment
• Share
• Keep the momentum – champion the champions, send reminders, set a
regular cadence of posts, use scheduling tools, designate a page roles
Questions?
#ricon14
Supplemental
TAKE ACTION, EXCHANGE
IDEAS, JOIN LEADERS
PUT A FACE ON ROTARY: Show ‘em who’s coming to dinner…or breakfast
PUT A FACE ON ROTARY: Show how to get involved

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5 Things Every Rotary Club Facebook Page Should Have

  • 1. 2014 ROTARY INTERNATIONAL CONVENTION Five Things Every Rotary Club Facebook Page Should Have #ricon14
  • 2. • 20 years communications experience • 6 years social media experience • Manages facebook.com/rotary, @rotary, LinkedIN Antoinette Tuscano, Communications senior supervisor at Rotary
  • 3. 1. Determine your audience and create a strategy 2. Use images that make your club look great 3. Make your About and other Facebook tabs work for you 4. Post content that is relevant to your audience 5. Get club buy-in The Facebook Five
  • 5. Who would you like to read your social media posts? And why?
  • 6. Who is best reached by Facebook? Club members that you see every week and you have email addresses and phone numbers for? Or an external audience looking to learn more and might want to join or donate to your club? Audience
  • 7. What Rotary does can provide the content Facebook audiences look for
  • 9. 80 percent of your Facebook posts should be about what’s most relevant to your audience. Strategy – How do you reach your audience?
  • 10. How do you want someone to feel after reading your post? What action would you like someone to take after reading your post? They read your post, and now so what?
  • 11. Simone Collins •Rotary Club of Freshwater Bay, District 9455, Western Australia •RICON14 Organizing Committee & Promotions Committee Member •ROSNF Charter Chair & former ROSNF Training Chair •14 years professional experience in online communities / social media •Facebook.com/rtnsimone •Facebook.com/ricon14 •Facebook.com/freshwaterbayrotary •Facebook.com/rosnf •Facebook.com/membershiptips
  • 12. • Professional look – close up, in focus, good lighting • Colour! • Action • Happy people…and lots of them! • Tell a story • Showcase your members and achievements Photos – What attracts people?
  • 13. Photos with an air of mystery
  • 14. Photos that introduce your happy members
  • 15. Photos of your fun, exciting events!
  • 16. Photos of your club making a difference!
  • 18. • Profile picture needs to look good as a small square • Nothing too busy Easily identifiable, e.g. Rotary emblem Not likely to change regularly • Cover photos can showcase your club Photos are easy (only see 850 x 315 px) but choose wisely More professional mashup with appropriate text (e.g. website URL) even better Profile Pics and Cover Photos
  • 19. Profile Pics and Cover Photos
  • 20. Profile Pics and Cover Photos
  • 21. About Section -- Overview • Set the scene succinctly in the “About” overview, just under your profile pic – don't overrun the space provided! • In particular, mention where precisely you are! It can be impossible to work out where a club is from its name alone, especially since many places share the same town name. • If you have room, include your web address.
  • 22. About Section -- Details • Fields provided depend on page category chosen. • Fill in as much detail as possible – especially your contact details! • Be sure to include your web address so visitors can explore further.
  • 23. About Section – Life Events • Use Life Events/ Milestones to record key occasions: club presidents, awards and etc…
  • 24. Connect with other organizations Like the pages of other organizations you work with, including Rotaract and Interact clubs, and interact with them!
  • 25. Events • Events are a great way to increase attendance • Very quick to set up • Guests can buy tickets online • Map of location • Easily update attendees and those considering going • Automatic reminders through Facebook
  • 26. ABOUT THE SPEAKER: Susan E. Fisher Susan’s Rotary Social Media Sites Rotary Club of Wilmette Harbor Facebook page Rotary Club of Wilmette Harbor LinkedIn group Rotary Club of Wilmette Harbor Twitter account President Elect & Communications Chair Wilmette Harbor Rotary Club, Wilmette, Illinois, USA Rotary Foundation Ambassadorial Scholar in Journalism Related credentials: M.Ed. & interactive marketing certificate Meet me on LinkedIn
  • 28. PUT A FACE ON ROTARY: Tell your club’s story Reflect your brand Set call to action Remember: A picture says … Encourage “likes” Promote events
  • 29. PUT A FACE ON ROTARY: Show who you are & what you do This iconic club photo attracted 768 unique users: Why? • Many people tagged • Many people “liked” • Several people commented • One person shared
  • 30. • Use a conversational voice • Target audience with relevant messages • Strike an emotional chord • Try questions to engage • Make clear calls to action ENGAGE THE VISITOR: Be simple, relevant, and direct
  • 31. ENGAGE THE VISITOR: Help people find you with “like”, @, “tag” & “#” Help people find you and learn your story through • Likes • Tags • Hashtags (#)
  • 32. KEEP IT FRESH: Check your results, adjust accordingly
  • 33. Club Buy-in TAKE ACTION, EXCHANGE IDEAS, JOIN LEADERS
  • 34. SELL YOUR CLUB: Be clear about benefits • Encourage dialogue • Tell them: FB is too big to ignore • Be clear about objectives: awareness • Contrast with other media • Explain benefits: • Puts a “face” on Rotary • Strengthens club ties • Builds support • Supports recruiting
  • 35. ADDRESS FEARS: Be frank and keep it simple •Simplify concepts •Discuss privacy Define terms: FB, pages, groups, friend, like, messages, news feed, notifications, poke, profile, ticker, timeline, wall
  • 36. GET STARTED: Ask your members to take specific action • Sign up • Visit • Like • Visit • Click • Comment • Share • Keep the momentum – champion the champions, send reminders, set a regular cadence of posts, use scheduling tools, designate a page roles
  • 39. PUT A FACE ON ROTARY: Show ‘em who’s coming to dinner…or breakfast
  • 40. PUT A FACE ON ROTARY: Show how to get involved

Editor's Notes

  1. [Susan Fisher’s speakers’ notes] If you really want to get buy-in, you need people to use Facebook – at least – give it a try. Be very specific in your asks. If you don’t ask members to do something, they won’t do it. If you do ask, some will do it. Tell them to Sign up for Facebook Visit the page – preferably every week at least once a month “Like” at least one posts at lest month Click links on the posts at least once month Comment on the posts at least once month Share the posts at least once month To MAINTAIN THE MOMENTUM: Champion the champions. – For example, one members displayed a number of photos on his Rotary trip to Guatemala to help build a health clinic on his personal Facebook page, and I reposted in on our club Facebook pages. We’ll call it out when he speaks on his trip. Also tell success stories, send reminders For example, I told my club that we reach hundreds of people through our club post after “Feed the Hungry Children” event because a number of members shared the post and distributed a flyer illustrating how to share posts Keep the momentum -- Set up a regular time to post, e.g. Preview meeting At the meeting Follow up to meeting Recruiting post at first of the month Use scheduling tools, i.e. HootSuite (hootsuite.com) Designate multiple page roles: administrator and editors Teach others in your club to use the tools to post
  2. [Susan Fisher’s speaking notes from PUT A FACE ON ROTARY: Show ‘em who’s coming to dinner…or breakfast ]