Six things so good I wish I'd written them

Six things so good I wish I'd written them

Here's a useful post that Quietroom's Simon has just put on our website.

1. ‘There’ is a confusingly-named personal insurance company. What’s not confusing, however, is what they call their insurance products. Most similar companies offer a kind of cover called ‘income protection’. This ‘protects your income’ in the sense that it pays you a regular amount if you can’t work because of an illness or injury. Problem is, few people outside the insurance industry would know that without it being explained. There has brilliantly renamed this product as ‘Too ill to work cover’ (but see what I mean about their confusing name). As well as having the Ronseal factor, it also sounds much friendlier, meaning I am more likely to want to find out more.

2. Premier Inn in Rotherham has replaced the left-hand sign with the right-hand one. There are so many good things to mention, but for starters:

•   It talks about me – ‘to keep you sleeping safely and soundly’ instead of ‘in the interests of safety and security’

•   It uses the active voice – ‘we’ve fitted’ instead of ‘has been restricted’

•   It uses contractions – ‘don’t’ instead of ‘do not’

•   It has a heading – so I don’t have to read the whole thing

3. This hoarding in Hackney has a sassy little treat for anyone who takes the trouble to read to the end of quite a long sentence. What’s great is that you just don’t expect this kind of copy on the side of a building site. Hackney Council is letting us know that they are the good guys, succeeding against the odds. Though interestingly, they don’t take credit on this hoarding. Perhaps their logo went the same way as the full stop.

4. I’m enjoying the eve mattress campaigns, even though I’m entirely sure many people hate them – if only for the lack of capitals in ‘eve’. If they just cut a sentence or two and lowered the whimsical factor, I’d REALLY like them. But they do a fantastic job of getting you to pay attention, and making something as boring as a mattress sound aspirational.

5. Fixed annuities? Some people will know what they are, some won’t. You don’t want to patronise those in the know, or confuse those in the not-know. So stealth explanations like this one in the Financial Times are great. They inform you, but only in passing. The Economist and David Attenborough – both of whom frequently cover complex ideas – are both brilliant at these kind of explanations.

6. Here’s a bit from the wine list of the Prae Wood Arms – a pub on the edge of St Albans, where I live (in St Albans, not in the pub). I love that the author clearly knows their stuff, but they’ve taken the trouble to translate their knowledge into language I understand. Plus it’s funny. As a result, I’m much more confident about making a choice that I’ll be pleased with. I might even try something more expensive than I would otherwise, just because it sounds fun. Interesting too that the wines aren’t in price order, which again encourages me to try something different.


Jan Dekker

Writer for brands and business

7y

They're all good aren't they. I just have the feeling Premier Inn could have pushed theirs a smidge further - 'restricted opening' and 'window restrictor' aren't quite doing it for me.

Sarah Townsend

Copywriter and editor: transforming your words from BLAH BLAH to TA-DA! ✨ Award-winning author: Survival Skills for Freelancers + The Little Book of Confusables ✨ Speaker ✨ Obsessive birder + lifelong nerd ✨

7y

I like this a lot. May I share the Premier Inn example on Twitter? I'll credit @quietroomtweets, of course :)

Mica Allan

The Communication Skills Wizard®️ improving your career and confidence. Certified Coach, Licensed Career Coach, Skills Trainer. Chief Colourer Inner. Honorary Viking ᚦ

7y

Human sounding communication for humans. Great post. Especially love the descriptions of the wines and the chattiness of the eve campaign. Though I'm just itching to give eve a capital letter. Thanks, Mark!

Thinking about the insurers called "There": when I lived in London there was a real ale called "That". Must have save a lot of effort close to closing time: "Pint of that, Harry".

Robin Puplett

Content writer/editor and marketing strategist. Director of Optimum Media Services Ltd

7y

Brilliant examples. As a freelance writer I love to write clear messages, which can often mean writing to the audience in a slightly colloquial and easily accessible style. Too often companies write their 'tone of voice' and writing style to be seen to be knowledgeable and 'serious'. Accessibility should always be the key, whilst a whimsical element can help to get a point across, as long as the author doesn't stray into the 'twee' and write for their own sake, rather than the reader's.

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