ABC Taxi Norwich 4+

Have been using the ABC app recently to book cabs for some hospital appointments. Wow my whole life has changed now when it comes to booking cabs. It’s brilliant. You can pre book in advance and then when the cab is on it’s way the status changes accordingly. It’s also great for booking adhoc, especially if your from and to locations have been saved as favourites. 2 clicks and your cab is booked with an eta, then followed by regular updates. It’s all topped off with a phone call (recorded message) confirming your cab has arrived.

There is an error with this app which means you can’t edit the time of a pre-booked journey - which is annoying in itself, but the app also gives you the impression that the time has been changed, which means you are left waiting for a taxi at the new time when the booking hasn’t actually been changed. This has been an issue for a few months and not only has it not been fixed, but when I have called up to query, the staff have been a bit rude and not at all apologetic. The error should be fixed ASAP but at the very least, there should be a warning about the error. Unfortunately after many years of being loyal to ABC I’m going to look for an alternative taxi service.

ABC are a very safe, reliable and trustworthy taxi company and I highly recommend. We always call them first when needed.
ABC driver BL245 rescued my daughter and risked his own safety from an aggressive attack. The driver wasn’t called but witnessed the attack and got her safely in his taxi and called the police, drove her home, and looked after her until the police arrived. We can’t thank the driver and ABC enough for their help in preventing a dangerous and aggressive situation. He wouldn’t accept payment for his time either - what a hero!!! Thank you x