Live2Support - Strategic use of Proactive Chat
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Proactive chat on a website is helpful in many ways. One can observe the customer and understand the requirement and then refer the customer to a specific operator to help precisely on that product. The strategic use of pro-active chat may boost the number of conversations if used properly. Operators will have to take a call on when to use pro-active chat 1. As soon as a visitor enters the website. 2. After a visitor has spent considerable time on your website browsing different pages. 3. When a visitor is about to leave the website.
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Live2Support - Strategic use of Proactive Chat
- 1. Live2Support Live Chat Strategic Use of Pro-active Chat Invitation? ENGAGE. UNDERSTAND. ASSIST. SELL.
- 2. What is Pro-active Chat Invitation? Proactive Chat is meant to greet a customer with a helping hand when it is observed that customer needs it most. It makes customers feel comfortable and inclined to converse. Live2Support Live Chat
- 3. Once an invitation is accepted, you are actually on a seller shelf with your prospective buyer. Now the ball is in your court, and as a smart salesman you can count your eggs before they hatch. Live2Support Live Chat
- 4. efficient way of instant communication. This enables you to attend each and every requirement of your customer. No customer will feel unattended. What are the Benefits? A HELPin human form is always recognized. Proactive chat helped by a strategic invitation proves to be an effective and Live2Support Live Chat
- 5. The Outcome of this smart feature will be More Invitations = More Conversations More Conversations = More Prospects More Prospects = Increased Sales Increased Sales = Purpose Solved Live2Support Live Chat
- 6. • Assist customers with their specific needs. • Assign specific operator to a customer for relevant support. • Help the customers to buy what they actually want. Benefits Live2Support Live Chat
- 7. • Observe the customers and their requirements. • Invite them personally to the specific section. • Help them with their needs & make them BUY. Purpose Solved Live2Support Live Chat
- 8. If a customer has spent a few minutes surfing at the cosmetic section of your e-store, your cosmetic section representative can invite her for a conversation and help her with the products, schemes and offers. The customer will be arrested with such attention and offers. For Instance Live2Support Live Chat
- 9. Recalling our experiences with millions of chat conversation down the year, it can be stated that using proactive chat invitations in the following three scenarios has indeed boosted the possibilities of increased number of conversations and prospect identification. Few tips Live2Support Live Chat
- 10. • Being an aggressive seller, engage a visitor as soon as he is on your website. • Identify a genuine prospect at very onset. • Engage him accordingly for a conversation. Tip # 1 Live2Support Live Chat
- 11. • As a seasoned shop owner, observe your visitor for some time. • Know him well enough to help him precisely at the point when it is required most. • Assist him to affect a purchase guided by a helping hand in form of a friendly chat invitation. Tip # 2 Live2Support Live Chat
- 12. • Hold Back the visitor who is about to leave and try help him consummate his visit. • Arrest him with his preferences and impress him with your personal attention. • Bring back him by offering lucrative schemes. Tip # 3 Live2Support Live Chat
- 13. In a nutshell, Live2Support thrives on Does Rock Bottom True Value Pricing Mean a Quality Compromise? No... Never... Not at all! Contact us at: Live2Support email us at : salesoffice@live2support.com www.live2support.com Live2Support Live Chat