Teleperformance To Acquire Aegis USA Inc. – The Fight for Top Position Intensifies
11 Jul 2014
Executive Summary
On July 9, Teleperformance announced that it has entered into a definitive agreement to acquire Aegis USA Inc. The acquisition represents total annual revenue of US$400 million and more than 19,000 employees operating across 16 centers in United States, Philippines and Costa Rica. While the deal will help Teleperformance strengthen its position in the US market, there are potential issues that need to be resolved to ensure benefit realization. This viewpoint document analyses the acquisition of Aegis USA Inc. by Teleperformance to identify the key driver behind the development, its impact of the CCO market, and Everest Group’s view on potential issues for Teleperformance.
Enterprises are challenged by intensifying competition, uncertain macroeconomic environment, digital-savvy nimble firms, and ever-increasing demands of digital-native consumers. They are leveraging digital technologies to tackle these challenges and…