We’re continuing to share a deeper look at some of the unique features of our terrific new tablet for seniors, GrandPad, Powered by Consumer Cellular. In a previous post I invited you to meet GrandPad, and recently discussed how to create a secure family circle with its private network and family administrator functions, making it a safe tool for Mom and Dad.
The GrandPad experience is also very special for family members who want to stay connected to their aging loved ones. You can communicate directly with the GrandPad user with a convenient smartphone app! The GrandPad companion app is available to both iPhone and Android smartphone users, and using it means you always have quick and easy access to share special moments and take turns brightening each other’s day.
For enhanced security, only companions who are approved by the family administrator can download and use the app. Once you’ve become an approved companion, you can send and receive voice and video messages to and from mom or dad and share photos or videos with them. You can even link your social media accounts through the app so that items you post there will also be added to the GrandPad’s photo album. You’re also able to view and comment on things that other approved companions have shared, creating a dynamic family circle. Plus, the items you share are saved to the GrandPad’s photo library, so your loved one can enjoy them again and again.
Using the modern amenities of GrandPad’s Companion App, you can play a vital role in keeping Mom, Dad, Grandma, or Granddad in touch with people and events so they remain a vibrant part of our lives. If you’d like to introduce someone special to GrandPad, Powered by Consumer Cellular, order today online or contact customer service at (888) 545-1425 and we’ll be delighted to help get you started.
I want the new grandpad
We’re happy to get one on the way to you, Laura! Just give us a call at 888-545-1425, and we will be ready to walk you through the order. You can also order it online if you like as well, just visit our Caregiving page here. Thank you for posting, and we’re excited to help you and your loved ones stay connected!
Please HELP…How do I turn off data usage on my Moto E4…Have looked, have studied the videos…still keeps using data that I don’t want to unless WIFI is available…Any help.appreciated.
Thanks for posting, Mary! We’re happy to help you with that. Start by opening the Settings app, then select Data usage. You’ll see a slider next to “Cellular data”. Touch the slider and move it to the “Off” position. Press OK to confirm. You’ll also want to make sure to check the option to “Turn off background data”. If you run into any issues, please feel free to give us a call at 888-345-5509 and we will be happy to walk you through it. We appreciate you taking the time to comment, and we hope you have a lovely day!
Will your service work in Vermont and North Carolina?
Thanks for posting, Karen! We offer nationwide coverage on two of the largest networks available. If you’re concerned about coverage in specific areas within those states, please feel free to review our Coverage Map here, or give us a call at 888-345-5509. We can take a look at those specific locations and give you some expectations as to the level of coverage you’ll have. If you have any other questions about our service, we can answer those as well! We appreciate you taking the time to reach out to us, and we hope to speak with you soon!
Does this plan provide a phone?
Great question, Karen! Your loved one can make and receive calls with the GrandPad, and that is included with the monthly service. If you have any other questions about GrandPad, we’re happy to answer them at 888-345-5509. Thank you for reaching out to us, and we hope to speak with you soon!
Can’t get the video calling on my mom’s grandpad I got her she tried different parts of her house still can’t get a video what are we doing are we doing wrong called about this before could yhe pad itself be bad
Hi Amy, I’m sorry to hear that you’re having some trouble with video calling on your mother’s GrandPad. Please call our GrandPad team at (888) 545-1425 and they’d be happy to help.
Will the grand had ever go down on the price and cheaper than $40 dollars a month. Some people can’t afford that price if they are on a fixed income each month
Thank you for taking the time to share your concerns, Melody. We don’t currently have plans to change the monthly price of the GrandPad, but I have passed along your feedback for consideration. Thank you again and have a great day!
Can you add miscellaneous apps to the Grandpad-such as the “Calm” App? It is for meditation and relaxation.
Hi KC, thanks for your post! The GrandPad doesn’t have an app store so you’re not able to download third-party apps on the device at all.
Is the GrandPad still available and if so what is the price and how do I go about purchasing one ?
Hi Carol, thanks for your question! The GrandPad is still available for $250 plus tax for a brand new model. We do also offer our gently used Certified Risk-Free Guarantee option though for $75 plus tax if that will fit better into your budget. There is also the option for our EasyPay plan for this device that would have you pay $10 plus the taxes upfront and then pay off the phone in installments.
I need help to set up my grandpa’s
Hi Pearl, thanks for reaching out. We’d be happy to help you get that setup. Give our GrandPad team a call at 888-545-1425 and we’d be happy to assist you with any questions about that process.
Can you make calls on the grandpad? Or is it just for video, camera, and games,etc. Thank you!!!!
Hi Melynda, that’s a great question! You can make regular voice calls with the GrandPad, as well as video calls.
How do I access information on the administrator aspect of the GrandPad? I am the administrator for my mother’s app and feel a bit lost without a manual or some consistent connection for me personally to get answers.
Hi Barb, great questions. You can access the information and profile for your mom’s GrandPad by logging into GrandPad Central here. This will let you make changes, upload contacts, etc. You can find the manual for the device on our own website here.
One of the companions invited to join my parents GrandPad network is concerned about using to much data on her own phone with limited data plan. Any suggestions?
Hi Paige, great question, thanks for asking. What they can do is connect their phone to WiFi to let the phone use that instead of data. This way she can keep in touch with them and not have to worry about her data plan.
Thanks, Jacob! I’ll pass it on
Is there a way to silence or turn off the GrandPad during my 90+ parents’ nap time so an incoming call doesn’t disturb them?
Hi Paige, great qeustion. There are a couple of ways that we can turn the GrandPad off, you can contact us and we can power it off for them remotely if needed. Otherwise, hold the power button (the smaller of the two buttons on the GrandPad, in the upper right part of the device on the otherwise of the flap) down. It will take a few seconds of pressing that button down, but then the option to “Power Off” will show, and then they just tap on that. You would press that same button to power it back on again once they’re ready to use it again.
Thanks, Jacob.
It would be a nice option for administrators to be able to manage quiet times remotely.
My parents won’t be able to manage the power button.
I am a contact in two secure family circles, my mom and also my mother in law. How do I upload a photo to my moms private network without my mother in law seeing the photo and vice versa? And how do I view their photo feed private networks separately? Thanks
Hi Teri, thanks for your question. If you are using the GrandPad app, it should be separate feeds for the two devices. If you’re having any trouble with this at all, give our GrandPad team a call at 888- 545-1425 and we’d be happy to assist you further with this.
Hi Jacob,
I am using the GrandPad app and it is not two separate feeds. I called Consumer Cellular and they said they can fix by merging my profiles which now made it worse.. my mother in law and her contacts can now see my mom and her contacts private photos/posts. Please be specific with what I am to tell them when I call as it is frustrating. Thanks again!
Hi Teri, thanks for your post. Merging profiles is not what you would be looking for. I would recommend letting them know you want each profile to be completely separate from each other and you don’t want the feeds to be shared between the devices at all.
We are going to cancel our GrandPad account. Will all of the pictures remain on all of the phones with the App in our family?
Hi Rick, thanks for your question. We’re sorry to hear that you’re thinking of canceling that service. Any photo that was saved to the phone’s gallery before it was downloaded to the app will remain saved to that phone.