Joe Curry
- Flag inappropriate
- Show review history
Original issue seems to have resolved itself however I can't increase the score that much. An app where buttons open a web browser is a waste of storage space (6 of 9 work in app). I downloaded an app to have everything centrally and not have to navigate the website. Useful for finding my national insurance number, but now that I've added it to Google wallet, I no longer see the point in keeping the app.
11 people found this review helpful
HM Revenue & Customs
9 April 2024
Hi Joe, sorry to hear this, if it persists please do contact us at hmrcappsupport@hmrc.gov.uk and we will try to help.
Busy B06
- Flag inappropriate
- Show review history
The app is actually quite helpful once you get your head around government websites. However, it it is still no help in contacting HMRC. That is still a nightmare, webchat is currently unavailable due to "technical difficulties". Phones don't get picked up at all, there's no queuing system or callback available. You get the impression they don't want to speak to the taxpayer.
39 people found this review helpful
HM Revenue & Customs
4 April 2024
Hi thanks for the review. We'll continue to improve the app to give you the information you need at a glance but we're also exploring ways of using the app to message HMRC where appropriate.
Andrew S
- Flag inappropriate
- Show review history
UPDATED April 2024. I can not access any of the links after opening up the app. Error 404 site not available! Not sure what is going on but make my app useless. PREVIOUS:Great tool , some of the things you may want to find can take a while , but more than happy with it.
2 people found this review helpful
HM Revenue & Customs
29 April 2024
Hi please contact us at hmrcappsupport@hmrc.gov.uk and we will try to help you