Local Austin business recognized for quality in-home care customer service

As the workforce in Austin continues to grow, so does our smallest constituency, children. More than seven million children reside in the Central Texas region. Understanding the hassle many new parents experience in the Central Texas region in terms of childcare, HomePay decided to lend a hand to families choosing to hire nannies or other household help through payroll and tax assistance.

What started as a small company in 1992, today HomePay serves tens of thousands of families across the nation by processing billions of dollars in household payroll and is considered the leading experts in the complex world of family tax and labor law. The company also provides households with HR assistance once a nanny is hired and on payroll.

“Being a household employer means assuming certain legal and tax obligations and our goal is to take all of those responsibilities off the shoulders of our clients so they can focus on their families,” said Eva MacCleery, Director of Client Consultation with HomePay. “Our clients are doing the right thing by complying with the law and ensuring that their nannies have access to benefits that come from being paid legally. We, in turn, are committed to doing the right thing for them by seamlessly handling their household payroll and taxes at an affordable price with stellar customer service.”

HomePay is part of Care.com, the world’s largest online destination for care that serves over 25 million members in more than 20 countries. HomePay helps families evaluate their care options with budgeting assistance and information on tax breaks that might be available to offset the cost of care and taxes. HomePay is backed by a service and accuracy guarantee.

“Delivering consistent personalized client service, accountability, and accuracy has been a HomePay hallmark for 25 years,” said MacCleery. “We are proud to play such a crucial role in making life a little easier for every new family that asks for our help.”

Recently, HomePay was awarded the ABC Home and Commercial Services Customer Service Award. The accolade, a category of the Greater Austin Business Awards program, recognizes an organization dedicated to outstanding customer service and satisfaction.

For more information on Care.com HomePay, visit their website here.

Pictured: Kerri Swope (left) and the Care.com Homepay team receive the Greater Austin Business Award