Webinar Deck: Taking Your BPO Relationship to the Next Level
24 Apr 2014
On April 24, 2014, Everest Group hosted a webinar titled, "Taking Your BPO Relationship to the Next Level."
The global services industry is evolving from a cost focus to a cost+ value proposition. Next generation models such as Business Process as a Service (BPaaS), cloud, analytics, and robotics are challenging the established paradigms of sourcing. The competitive intensity across different BPO segments is at an all-time high and BPO solutions, delivery models, and contracts are getting more sophisticated. The discussion around sourcing models is also moving from a “shared services vs. outsourcing” conversation to a “shared services and outsourcing” approach. As a result, clients with mature third party outsourcing relationships are asking:
Is my relationship creating significant and sustainable value for my company?
Does the existing solution reflect the ever changing realities of the marketplace?
How can I take my outsourcing relationship to a strategic level?
What future sourcing roadmap should we follow?
Many enterprises are realizing that a comprehensive assessment of their sourcing arrangements, which covers inter-linkages between solution, contract, pricing, and performance can help them better understand current gaps to unlock future value.
This one-hour webinar explores how some mature BPO clients embarked on the exercise of optimizing the value from their outsourcing arrangements, and the roadmaps they finally adopted.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…