JIm James’ Post

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Champion of The UnNoticed Entrepreneur.

How is the customer experience when your customers deal with you and your company?  Today, public relations isn’t just about what we get written about. It’s what other people say about us as well. And now, we’re on social media. Everybody can be an experience-sharer. Everyone can be a critic. And that can be magnified. In this article, I shared some ideas about measuring the customer journey. I wanted you to think about how you manage your customer experience, making sure that you’re delighting customers once they’ve come in the door. I also shared some personal experiences and anecdotes that prompted me to discuss what I’ve discussed in the podcast.  #publicrelations #eastwestpr #getnoticed #customerexperience #customerjourneymapping

The 6 touchpoints of the customer journey and how failing in one can impact your reputation

The 6 touchpoints of the customer journey and how failing in one can impact your reputation

JIm James on LinkedIn

Meg Carpenter

Senior Marketing Manager, Content & SEO

2y

Hey Jim. Glad you found my post useful. Loving your insights 😊

Rami Deeb

B2B Performance Marketing Leader | Brand Manager | Communications & PR

2y
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