Press statement

Which? responds as thousands of British Airways' passengers suffer last minute cancellations and delays

1 min read
Guy Hobbs, Editor of Which? Travel, said: "Suffering serious delays or cancellations in the run up to Christmas will be highly frustrating for passengers, who may now have their festive plans impacted as a result. "British Airways must fulfil their legal responsibilities to passengers, including offering those who have suffered a cancellation the option of a refund or rebooking at the earliest opportunity, using rival carriers if necessary. Passengers may also be entitled to other assistance, including refreshments or overnight accommodation, depending on the length of their delay." -ENDS-
Notes to editors
  • Which? is currently campaigning to and at the time of writing, over 43,000 people have signed the consumer champion's petition to the Secretary of State for Transport demanding urgent action. Please find a link to view it The consumer champion is calling for: Enforcement - The CAA should be doing more by holding airlines to account proactively. It also needs direct powers to monitor and fine airlines when they flout the rules. Resolution - We need a dispute resolution system that is mandatory for all airlines flying to and from the UK so travellers don't have to go to the small claims court to enforce their rights. Compensation - We need to protect passengers' rights to redress when airlines are at fault for delays and cancellations. Proposals to slash pay-outs for domestic flights must be dropped.