Position Overview

At Pinpoint Payments, our people are our greatest asset and competitive advantage in our highly competitive market. We all strive to deliver high-end customer service providing the most stress-free experience possible for our clients.  As a full-time Customer Support Representative in our organization, you will provide world class customer support, with accuracy and integrity. You will help educate our clients on new technology and develop referral opportunities and satisfied through strong customer relationship skills.

This position will be based in Fresh Meadows, NY.

Job Profile

• Deliver a unique customer experience aimed at improving clients business.

• Processes a variety of customer interactions.

• Identifies clients on alternative banking opportunities.

• Provide world class support for POS systems, and Online Gateways

• Applies product and procedural knowledge to solve customer's problems.

• Work with our sponsor banks on all customer service needs.

• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Key Competencies:

Analytical Skills

1. Identifies significant problems and opportunities.

2. Sorts out the problems and determines root causes.

3. Provides Sound Solutions to issues

Efficient and process driven, Sense of Urgency

1. Volume of work produced

2. Results which can be reasonably quantified and expected

3. Willingly increases output whenever possible

Attention to Details

1. Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

2. Provides information in a useable form and on a timely basis to others who need to act on it

3. Maintains a checklist, schedule, calendar, etc. to ensure that small details are not overlooked

4. Work requires little or no checking

5. Writes down important details in messages or communications so the details are not lost or forgotten

Teamwork

1. Reaches out to peers Overcomes we-they.

2. Approachable, leads peers to do what is best for the company.

3. Achieves cohesive, effective team spirit with co-worker. Treats everyone fairly.

4. Maintains positive attitude and willingness to work together to get the job done

5. Encourages teammates

6. Works well with and shares credit with other staff for work accomplishments

7. Promotes team spirit

Accuracy in Work

1. Accurate, neat and complete work and services

Dependability

1. Follows through on assignments

2. Promptness in completing work

3. Extent to which employee can be counted on to be on the job

4. Attendance

5. Punctuality

6. Ability to perform job assignments or multiple tasks

Personal Capability

1. Think outside the box and look at situations objectively.

2. Ability to learn new projects/software quickly

3. Higher level of problem solving than most people

4. Solving problems and analyzing issues

5. Innovation

6. Work independently and be a self-thinker

Ethical Work Standards

1. Ironclad. Does not ethically cut corners.

2. Earns trust of co-workers.

3. Puts company above self-interest.

Accountability

1. Makes necessary decisions and professionally accepts the consequences of his/her own actions or inaction

2. Does not blame others for own mistakes

3. Demonstrates initiative

4. Works without frequent guidance

5. Keeps management apprised of any obstacles preventing the performance of scheduled responsibilities

Communication

1. Communicating powerfully and proficiently

2. Active Listening and Observation

3. Comprehends Communication from Others

Time Management

1. Effectively manages time and resources to ensure that work is completed efficiently O

2. Prioritizes—Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

3. Schedules—Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.

4. Stays focused—Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Applied Learning

1. Actively participates in learning activities—Takes part in needed learning activities in a way that makes the most of the learning experience (e.g., takes notes, asks questions, does required tasks)

2. Quickly gains knowledge, understanding, or skill—Readily absorbs and comprehends new information from formal and informal learning experiences.

3. Applies knowledge or skill—Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.
   
   

Software Knowledge

1. Gmail, Google Drive, Google Docs, Google Sheets

2. Office Suite

Required Education and Experience

Roles at this level typically do not require a university/college degree or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

As a Topgrading company, our hiring process at Pinpoint Payments is unusually thorough. There are Competency Interviews but also a chronological Topgrading Interview in which we ask about your entire career - all of your successes, mistakes, key decisions, and key relationships. And finalists are asked to arrange personal references calls with former managers and others. The benefits to high performers who apply are many: (a) if you’re hired, you”ll go to work in a company with almost all high performers, (b) career opportunities with Pinpoint are unusually good because so many high performers grow the company, (c) most people who join us are happy on the job a year later and are rated High Performers.

EEO Statement

Pinpoint Payments provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law

Salary:

$45,000-$50,000 Per year

Benefits:

• Health Insurance for the employee

• Life Insurance

• Paid Time Off