Artificial Intelligence: re-imagining customer engagement - TechWeek17 - Wellington
Date and time
Location
Prefab Hall
14 Jessie Street Wellington, Wellington 6011 New ZealandDescription
Underneath all the hype, breakthroughs in Artificial Intelligence (AI) are fundamentally transforming customer expectations and interactions, and it’s happening right now.
So how do we equip ourselves for this massive wave of disruption and opportunity. What new customer engagement strategies are needed? How do we tap into the latest advances in AI, and use them to create and empower the business of the future? And how do we ensure that New Zealand has a voice in this brave new world of AI?
Join us for a breakfast session which will cover these key themes, and provide you with the insight needed to help you chart your organisation’s direction in what is rapidly becoming a cluttered and complex domain.
Agenda
A Look Into the (Near) Future
Brett Roberts from Datacom will discuss what’s driving the rapid rise of AI and the impact it will have on your most valuable asset; people.
Case Study – Humanising the Digital Experience with AI
Rob Bollard from IP Australia will share the journey of bringing virtual assistant Alex to life, IP Australia’s first digital employee who learns on the job and improves with every interaction. Rob will discuss the benefits of launching a virtual assistant, driving digital uptake and taking the Australian government on a business & technology transformation journey.
Customer Experience is off the leash
Customers have more freedom to choose who and how they interact with organisations than ever before. Customer Experience is the new competitive battleground and immediacy, personalisation and relevance are all potential areas for improvement, with conversational interfaces and omni-channel both playing a key role. As part of this session Danny Tomsett from FaceMe will focus on how embodiment and EQ will create more human-like connections, and the benefits these will deliver.
Panel Discussion
An open conversation and opportunity to discuss the impact of AI with industry leaders.
See you there.
The Datacom Team.
Organised by
At Datacom, we know that cleverly applied information technology makes a demonstrable difference to our clients’ businesses. Private and public sector clients across New Zealand and Australia and from the USA to Asia choose to partner with us because our service breadth and depth is world-class, our infrastructure rock-solid, and our local knowledge truly insightful.
We both support existing IT systems and processes and we custom-design brand new ones but why we do this is where it gets interesting.
The why for us is to apply our deep technological know-how in order to deliver a commercial return for our customers.
What we do:
- IT management: All aspects of procuring, operating, supporting and managing information technology
- Cloud services: Offering infrastructure, platform or software as a service, with flexible commercial terms
- Data centres: Nine across the group, owned, built and/or operated by Datacom to world-class specifications
- Custom software development: 800 software developers building and enhancing all types of systems for public and private sector clients
- Business process: Mature local multi-channel BPO operations
- Payroll: ANZ's leading payroll applications
Our expertise comes from more than 4,000 staff, working in 27 different offices in New Zealand, Australia, Malaysia and the Philippines.
Datacom attracts the best talent and never stops developing our people’s skills. Our employee retention rates are enviable because we believe in the value of individual expertise and initiative, applied locally and then amplified by company can-do.
A client-centric focus is at the heart of who we are and we pride ourselves on being professional, flexible and easy to work with. We continue to grow because we work on the leading edge of technology, and this makes us different.