Coaching: Boundary Setting 101

One of the most important things to implement in a coaching relationship is boundaries. When you set boundaries with your clients, you let them know the expectations of the relationship. Boundary setting should start at the very beginning. Some clients are more high maintenance than others. They will expect you to be available at every beck and call. But you have other clients to serve as well. So in order to maintain communication, but not be overwhelmed by the needs of your clients, here are some tips to put boundaries in place.

1. Have clearly defined packages - If you have packages where clients are paying for x months of coaching, let the client know what that includes.
Ex: 3 months of coaching consisting of 9 45 minute sessions, plus an assessment session and unlimited email support between sessions.
This lets the client know what they are paying for and leverages expectations.

2. Voicemail - Use voicemail appropriately. If you're in the middle of a session with one client, and another one calls, let it go to voicemail. After listening to the voicemail, if its something that requires your prompt attention, call back as soon as possible. If you let the client know upfront, that they will receive email support between sessions, respond by email. Inform the client that you received the call, address their concerns, and touch base at the next session.

3. Keep personal disclosures at a minimum - The purpose of the coach-client relationship is to help the client achieve a specific goal. The client doesn't necessarily need to know about that time you got dumped in high school or what you did last night with the family. Personal disclosures should only be used as it pertains to helping the client. For example, if a client is struggling with self confidence, it may be appropriate to say, "I have experienced times where I lacked self confidence, but this is what helped me."

Remember that you are in business to serve others. But do not be a slave to your business. Boundary setting is essential to maintaining the proper balance.

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