About 4 months ago, the left Shift button on my MacBook randomly stopped working. I use my computer for work and couldn’t really afford to be without it, so now I’ve developed some right pinkie muscles I didn’t know I ever had, and trained myself to use the Shift button the right side of my keyboard instead.
When the problem began, I thought the issue was due to something I must have done to my computer. I hadn’t spilled anything on it and had been pretty diligent about not eating and drinking next to it since the “beer incident of 2016” when I totaled my last MacBook 100% sober with an entire IPA. But clearly, I must have done something to make this key fail.
Turns out, this one (shockingly) wasn’t my fault. Friday Apple acknowledged an issue with certain MacBook and MacBook Pro models where letters characters repeat unexpectedly, do not appear, or key(s) “feel ‘sticky’ or do not respond in a consistent manner.” You might have heard about the issue from this class action lawsuit.
The best part: If you’re having one of those issues with your MacBook, and it’s one of the models they’ve confirmed the issue with, you can get it fixed for free. The eligible models include:
▪MacBook (Retina, 12-inch, Early 2015)
▪MacBook (Retina, 12-inch, Early 2016)
▪MacBook (Retina, 12-inch, 2017)
▪MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
▪MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
▪MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
▪MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
▪MacBook Pro (15-inch, 2016)
▪MacBook Pro (15-inch, 2017)
If you have one of those models and are having keyboard woes, you can get your keyboard fixed for free at an Apple Retail Store, Apple Authorized Service Provider, or you can mail your device into an Apple Repair Center.
Before your keyboard gets fixed they’ll first confirm that the issue is due to a defect and not you’re pouring a beer all over your computer.
If you do have to get it fixed, it’s going to be a multi-day affair, so you should back up your computer’s data beforehand (you should be doing that anyway) and be prepared to be sans computer for a few days.
If you’re like me and you’ve already created a workaround, you also have four years from your original purchase date to get the fix done, so you can pick a time that’s convenient for you.
If you’ve already paid to have a repair done you can also contact Apple about getting a refund.
Here’a rundown of all the details.