Utility Assistance
Low-Income Home Energy Assistance Program (LIHEAP)
What help is available?
We will be taking applications for the 2023–2024 Low-Income Home Energy Assistance Program (LIHEAP) beginning October 1, 2023 through April 30, 2024. Those eligible to apply include households with elderly members age 60 or older, or have a family member who is disabled. Applications for all other income-eligible households will begin Wednesday, November 1, 2023.
Your household may be able to receive a one-time payment for your utility bill if you meet income guidelines. Assistance level depends on income level, family size, the type of fuel you use to heat your home and other factors. If you heat your home with liquid propane (LP), you can qualify to receive a delivery of propane through this program.
If you have received a disconnection notice or if you are disconnected from your power source, we may have funding to assist you. Please read below for more information on how to contact us and apply for assistance.
When can I apply?
LIHEAP applications are accepted October 1, 2023 through April 30, 2024, annually.
How can I apply?
There are currently several ways to apply for LIHEAP at IMPACT:
Online Application: Please email energyassistance@impactcap.org to request an online application.
Appointment: To schedule a phone or in-person appointment, please call 515-518-4770.
Mail-In Application: To complete a mail-in application, please download and print the form below, then mail the completed form to IMPACT’s Administrative Office with copies of your documentation:
IMPACT Community Action Partnership
3226 University Avenue
Des Moines, IA 50311
ATTN: Energy Team
Click here to download and print the Mail-In Application (English)
Click here to download and print the Mail-In Application (Spanish)
What documentation is needed?
Click here to view a list of required documentation for the utility assistance program.
If you have any questions about what documentation you need to submit, our staff are happy to help during your appointment.
What if I have a disconnection notice?
If you have received a disconnection notice, have been disconnected from your power source, or have a non-working furnace, we may have crisis funding to assist you. Please call 515-518-4770 if you are in need of crisis assistance.
If you have been disconnected outside of our regular working hours (Monday thru Friday, 8:30am–4:30pm), please call 515-681-8472 or email energyassistance@impactcap.org.
Weatherization Assistance Program
Weatherization Assistance Program
What help is available?
Weatherization is a program established to help reduce the heating and cooling costs for low-income people – particularly the elderly, disabled and children – by improving the energy efficiency of their homes, thereby reducing the household’s energy bills. This component works to tighten and insulate homes against the elements and to assure the safety of appliances by providing health and safety checks, appliance replacement, home insulation, minor repairs and client education. IMPACT partners with Polk County Public Works and Mid-Iowa Community Action (MICA) to provide Weatherization services to all of our service counties.
Weatherization Assistance Program
How can I apply?
Residents of Boone, Marion and Warren counties may call 515-518-4770 apply. To be eligible for Weatherization, households must be at or below 200% of the Federal Poverty Level or approved for the LIHEAP Program. Priority is determined by a state matrix that includes fuel usage and household data. Not all that qualify and apply will receive assistance.
Residents of Jasper County, may contact MICA Weatherization, at 641-752-7162.
Residents of Polk County, may contact Polk County Public Works.
Weatherization Assistance Program
What if my furnace stops working?
Residents in Boone, Marion and Warren counties may call 515-518-4770 to submit an application for a furnace repair or replacement.
Residents of Jasper County, may contact MICA Weatherization, at 641-752-7162.
Residents of Polk County, may contact Polk County Public Works.
Water Assistance *CLOSED*
Weatherization Assistance Program
What help is available?
If your water has been disconnected or you have a disconnect notice, you may be eligible for assistance with charges, fees and taxes. Benefit payments for qualifying households are made directly to water vendors.
Weatherization Assistance Program
How do I know if my household is eligible?
To qualify you must be disconnected, have a disconnect notice, or be at risk of defaulting on a pay arrangement. Assistance level depends on income level, family size and other factors. Just schedule an appointment to complete the application.
Weatherization Assistance Program
How can I apply?
You may apply by contacting IMPACT in one of two ways:
Appointments: Please call 515-518-4770 to schedule a phone or in-person appointment for water bill assistance.
Mail-In Application: To complete a mail-in application, please download and print the form below, then mail the completed form to IMPACT’s Administrative Office with copies of your documentation:
IMPACT Community Action Partnership
3226 University Avenue
Des Moines, IA 50311
ATTN: Water Team
Click here to download and print the Mail-In Application (English)
Click here to download and print the Mail-In Application (Spanish)
Weatherization Assistance Program
What documentation is needed?
To process your application, we will need the following:
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A valid form of identification (Iowa Driver’s License, Social Security Card, etc.).
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A copy of your electric/gas bill.
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Proof of any income within the last 30 days.
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A disconnect notice or notice of termination for household water bill.
Weatherization Assistance Program