Under the general supervision of the Compass Training Manager, the Instructional Designer is responsible for the design, development, and delivery of application training to end users for an assigned application area.  Applications include ADT/Prelude, Cadence, Resolute Hospital Billing, Resolute Physician Billing, HIM.

Instructional Designers are responsible for mastering both an Epic application and Partners workflows.  They lead the development and implementation of the training program for their respective application(s).  Instructional Designers are integral members of the application workgroup and participate in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design.

• Coordinates the development and implementation of training strategies, plans, and processes for the assigned application in conjunction with the overall Partners eCare Training program strategy and training goals.
• Participates in workflow design and system build activities.
• Develops and maintains the course curricula and training materials for assigned application(s).
• Participates in the building, testing, and maintaining of the training environment.
• Managing updates to policy and procedure documentation related to training.
• Conduct training for staff and credentialed trainers.
• Responsible for coordination of detailed curriculum content (script).
• Designing and developing role-based training programs to support the workflows to be implemented.
• Developing and maintaining the training environment in a manner consistent with the overall training strategy and approach as well as preparing the Epic Training system for hands-on training, developing training scenarios and training patients, etc.
• Preparing training materials used during training sessions.
• Training and supervising Credentialed Trainers.
• Training end-users on proper use of the application.
• Training newly-hired employees as part of their orientation.
• Maintaining system documentation.
• Coordinating training of end-users for new releases.
• Providing demonstrations of system functionality as necessary.
• Develop new and/or update Epic Web Based Training modules to support training curricula for assigned application.

• Bachelor’s degree in a clinical or related field: Masters Degree preferred
• 3 – 4 years of technical education experience required
• 5 – 8 years experience in education/staff development

• Demonstrates the ability to learn and utilize new clinical applications software and systems.
• Extensive experience interacting with customers to gather and understand their training, business and technical requirements.
• Extensive knowledge of adult learning principles and demonstrated experience in their use when developing training plans
• Strong project and process management skills; ability to manage complex projects with a medium to large scope.
• Excellent communication skills
• Knowledge and experience with hospital and information systems and business practices
• Ability to assist other team members with their technical issues
• Must be able to keep self abreast of educational and technological trends as well as healthcare technology trends

• Office setting, with some local travel between Partners Healthcare System sites.
• Periodic travel to Wisconsin for vendor training.

• Supervisory responsibility for 4-10 Credentialed Trainers (temporary staff) for 6-9 months surrounding live.