“I’m sorry, I just can’t stop crying,” Rick*, a manager in sales at a Fortune 100 company said to me — and then to Jim, a Senior VP at that company and also Rick’s boss.
How to Give a Meaningful Apology
Start by saying, “I was wrong.”
March 11, 2013
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New!
HBR Learning
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.