RingCentral Meetings via Netpremacy
RingCentral Meetings is a powerful online meetings and screen sharing solution that offers high quality experience anytime, anywhere, on desktop or mobile device.Netpremacy also offer Ring Central Rooms and RingCentral Room Connector for cloud telepresence solutions, plus webinar solutions.
Features
- High quality online and video conferencing up to 500 participants
- File sharing, screen sharing and whiteboarding
- Multi devices including desktop and mobile devices
- Advanced functionalities available: recording, remote-control support, host control
- Breakout rooms, one click scheduling from within calendars
- Cloud telepresence solutions, compatible with any legacy H323/SIP endpoints
- Webinar solution for up to 10,000 attendees
- Hold trainings for employees, partners and customers
- RingCentral Meeting analytics
- Local dial-ins and toll free numbers in over 80 countries
Benefits
- Connect, share and collaborate with meetings and conferencing
- Advanced productivity with innovative market leading tools
- Simple Ring Central user experience
- Multi device access with RingCentral Meeting
- Reach out to extended and geographically dispersed audience
- Simple user experience across all devices
- Presenting to large audiences with webinars
- Enhanced collaboration and teamwork
- Reduced travel expenses with Ring-Central Meetings
- Maximise investment in legacy hardware through room connector
Pricing
£9.99 a licence a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aeden@netpremacy.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
4 5 1 2 7 5 0 2 3 2 1 6 3 9 8
Contact
Netpremacy Limited
Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- RingCentral Meetings include different conferencing services such as a video conferencing, cloud telepresence and webinar that can be sold as standalone solutions as well as part of our Office solution.
- Cloud deployment model
- Public cloud
- Service constraints
- RingCentral Meetings is a pure cloud solution and as such does not require any specific hardware. RingCentral rooms (the cloud telepresence solutions) works with off the shelf and affordable equipment, avoiding costly proprietary endpoints and complicated configuration.
- System requirements
-
- Internet access
- Windows 7, Mac OS X 10.8 or Higher
- 300MB of hard drive space
- Full 2Ghz processor, 1GB RAM
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- RingCentral offers 24x7x365 support via email, phone and live chat. 80% of calls answered within 60 seconds by our UK premium support unit. Web and other escalations are responded to in under 1 hour.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- RingCentral offers 24x7x365 web chat support easily accessible from the support section of their website.
- Web chat accessibility testing
- RingCentral web chat interface is easily accessible and very intuitive. We focus on making the user experience as easy as possible and keeping it consistent across all devices.
- Onsite support
- Yes, at extra cost
- Support levels
- RingCentral packages include 24x7x365 support via phone, email and web chat. Our solution is fully cloud based and we offer comprehensive remote support. Should you require onsite support, our Professional Services team will work with you on the best solution. RingCentral are also able to provide additional levels of support or managed services approach which can be defined with a customer.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- RingCentral provides both onsite and online training based on customers requirements and needs. We also provide a wide range of user documentation as well as an online user community.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Videos
- Online user community
- End-of-contract data extraction
- When the contract ends, users will be able to extract their data. All customer data is destroyed within 30 days of account termination and all internal confidential material is shredded or put in locked shredding boxes when they are no longer needed or if the applicable defined retention period has expired.
- End-of-contract process
- The contract includes a license fee per user per month as well as any Professional Services costs (one off payment). Based on the customer's requirements and needs there might be additional hardware costs if required by the customer.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- RingCentral is a cloud based solution and is available anytime, anywhere. At RingCentral we highly value user experience and our solution has been recognised as one of the most intuitive in the market by several analysts. We provide a consistent experience across devices with a similar look and feel, navigation and functionalities. With RingCentral agents do not need to learn how to use the solution.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Users have access to a wide range of functionalities on the device(s) of their choice, including desktop and mobile solutions. As a cloud solution, RingCentral removes all the obstacles of an on premise system.
- Accessibility testing
- RingCentral Meetings is a very intuitive cloud solution. We focus on improving the user experience and keeping it consistent across all devices, providing the same look / feel.
- API
- Yes
- What users can and can't do using the API
- RingCentral provides an open API platform for businesses to build communications capabilities in the business applications and systems of their choice. More information is available on https://developer.ringcentral.com/
- API documentation
- Yes
- API documentation formats
-
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- With RingCentral users can choose the way they communicate by customising conferencing and webinar settings based on their needs and preferences.
Scaling
- Independence of resources
- RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind. As a cloud solution RingCentral is highly scalable and provides service availability up to 99.999%
Analytics
- Service usage metrics
- Yes
- Metrics types
- RingCentral provides full call log and call recording details as well as call costs in the online management portal. We also provide live reporting at an additional cost, which provides full live reporting capabilities allowing for wallboards based on queue, group, team or individual reporting.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- RingCentral
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- RingCentral users will be able to easily export their data from the RingCentral online management portal.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind, RingCentral guarantees up to 99.999% service uptime. RingCentral will share on financial compensation adjustments associated with under performance upon request. RingCentral invest in world-class network Operations Center, which is monitored 24/7/365 by highly skilled engineers to support up to 99.999% availability.
- Approach to resilience
- The RingCentral platform's architecture has multiple levels of inter & intra redundancy built in to it. It's designed to run in an active-active mode and seamlessly switches to the available data centre in the event of any failure. Service failover is tested regularly during system maintenance windows. In case of local internet failure, all calls can fail over to mobile devices.
- Outage reporting
- RingCentrals network operations centre (NOC) operates 24/7/365 to ensure optional system configuration and service availability. Their engineers continuously monitor systems, metrics and alarms. The are 5 internal alarm levels to ensure reliable operations (presented here from lowest to highest importance): Informational (take note, no direct action results); Warning (watch and take action as needed); Critical (immediately fix and/or escalate); Service Outage (immediately fix and escalate); Disaster (immediate fix and escalate through a live conference call regardless of day or time). RingCentral customers are immediately notified of issues and outages affecting their service. Customers are also notified when the issue is resolved, what the issue was and how it was resolved.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- RingCentral has complex password requirement to restrict access to its service. Upon entering wrong details users account will be locked.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- HIPAA
- TRUSTe Privacy Seal
- Safe Harbour
- CNI Compliant
- ISO 27001 compliance (data centres)
- GDPR
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Security is a crucial component of the RingCentral system, The security of RingCentral's cloud services encompasses multiple layers and many components form policies and methodologies to service architecture. Security capabilities and settings reside in the application and infrastructure layers, within the service delivery and operation processes, and the company's security policies and governance practices. RingCentral is compliant with both SSAE16 SOC-1 Type II and SOC-2 Type II in addition to being GDPR compliant. RingCentral undergoes yearly security audits from third party organisations to ensure high levels of security for data at rest and during transmission, additional information on security policies can be found at https://netstorage.ringcentral.com/documents/security_policy.pdf
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The RingCentral network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Technology layers include intrusion detection systems, system logs and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management and regular vulnerability scans.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- RingCentral uses Intrusion Detection Systems (IDS) to monitor network activity for suspicious traffic and attacks.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- RingCentral have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security response guide.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security response guide.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £9.99 a licence a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aeden@netpremacy.com.
Tell them what format you need. It will help if you say what assistive technology you use.