CampEasy is designed to connect parents and camps online. 

Our goals are simple: to present a platform:

• Where parents discover and plan camps for their kids in one place
• Where camps are seen by parents – at the visibility of their choosing — during this decision-making process.

As we grow as a company, it is important to define the core values from which we develop our culture, our brand and our business strategies. 

These are the five core values that drive CampEasy:

1. Success Through Service

2. Embrace and Drive Change

3. Family Function First

4. Listen, Reflect, Adjust

5. Relationships Matter

Ultimately, we recognize that camps and parents are trying to accomplish the same thing: both are trying to match kids with particular environments where they can flourish and grow.  CampEasy wants to facilitate this process, to help parents and camps find one another so that more kids can have the camp experiences of their dreams!

This role is a remote position.  If hire is made in DC Metro area, time spent in office will be requested.

As the CampEasy Customer Success Manager, you will be responsible for making sure that CampEasy is accessible, responsive, and timely in supporting our camp operator customers as they create profiles and ensuring they are taking advantage of every benefit we offer through our upgrades.  You will also resolve any challenges our camp directors and parents might encounter during their CampEasy experience.  You are an ultimate open communicator, a problem-solving warrior, and team player.

As the CampEasy Customer Success Manager, you must be:

• Experienced in customer service and marketing support and be able to provide us with examples where you went above and beyond to ensure a customer’s experience was enhanced through quick issue resolution, exceeding customers’ expectations, and being comfortable with escalating when you needed the help of your team.  Experience in B2B is a plus.
• Well-versed in technology and ideally, CRM systems.  Our sales and marketing teams set the expectations and you’ll play a big part in making sure we exceed those…and when we fall short…you’ll help us make sure we make things right.
• A rockstar when it comes to nurturing relationships…both internally at CampEasy as well as externally with our camp directors, parents, and partners.
• Comfortable wearing many hats.  This high-profile position within CampEasy will also work closely with sales operations to make sure the onboarding of customers goes smoothly and that they receive VIP treatment from Day 1.
• Not only comfortable, but excited about working out of your home or anywhere with WiFi
• High energy with an entrepreneurial spirit
• Savvy with social media platforms, including Twitter, Facebook, Pinterest, Google+, and influencer outreach as our customers live both online and offline

Key Responsibilities:

• CampEasy account management for camps and customer service for parents.
• Onboarding and ongoing support via email and phone for our camp operator customers.
• Provide reporting of customer issues and triage issues as necessary to senior leadership team.
• Daily monitoring for customer issues: both potential and realized.
• Follow-up with customers on past issues to ensure resolution and closure.
• Support sales operations and CRM as needed.
• Use analytics and reporting to identify customer service trends and report to sales team to make sure expectations with customers are set and met appropriately.
• Always function as customer advocate at internal staff meetings.

• 2-3 years customer service experience, ideally for a web-based product or service company
• Strong coordination, organizational, interpersonal, and communication skills.
• Demonstrated understanding and direct experience using social media identify and resolve customer service issues.
• 1 year experience using CRM
• Demonstrated ability to multi-task and communicate effectively in a remote working environment.
• Your own computer, phone, and reliable wi-fi.

Candidate must live in the DC Metro area. Will consider full-time for the right candidate.