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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
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Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Explore Our Training & Development Calendar
Service Desk Professional Standards
Developing A Top Performing Team
Service
Improvement
Service Improvement Support
Ask The Experts
How healthy is your service?
Help with Tool Selection
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Help with Recruitment
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Service Improvement Support
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How healthy is your service?
Help with Tool Selection
Meet The Experts
Help with Recruitment
Check Your Service & Support Vitals
A Broad View Across Whole IT Landscape
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Membership &
Community
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Our Members
Member Resources
MetricNet Resources for SDI Members
Training & Development
Recruiting Via SDI
The SDR Jobs Board
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Become A Member
Our Members
Member Resources
MetricNet Resources for SDI Members
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Recruiting Via SDI
The SDR Jobs Board
What Can Membership Do For You?
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The SDR Jobs Board
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Networking
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More SDI Events
Now Open! SDI Awards 2024/25
Tickets on sale now! SDI Conference 2025
Watch On-Demand Webinars
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Tools &
Technology
NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
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NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
Join Our Next ITSM Tools Demo Day
Get Help With Selecting a New Tool For Your Service
Opportunities For Tool Vendors - Reach More ITSM Buyers
Service Desk
Insight
Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
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Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
Insight Webinars
SDI on BrightTALK
Industry Reports
Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
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Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
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Search Results for "covid"
COVID Reshaping IT Support – Survey Observations & Lessons
2020 in Review: How COVID-19 impacted the industry
Ease the Pain of Hiring During Covid19
Webinar: How Covid Caused Digital Acceleration
ITSM and Covid19 – What We’ve Seen (Part 2)
ITSM and Covid 19 – What We’ve Seen (Part 1)
SDI Coffee Break Series: Path Out Of Covid-19
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