The seminar will cover:
• From B2C to B2B: the increasing crossover of customer expectations
• Transformational insights: the latent power of data + intelligence
• Beyond LEAN: sticky processes and frictionless experiences
• Platforms and ecosystems: how to look at IT for the future

You will leave the session with:
• A deeper understanding of the dramatic potential of digitisation
• A fresh perspective on the customer expectations and journeys of the future
• A greater awareness of the emerging implications for systems, people and skills
• A clearer picture of the strategic opportunities and threats facing your business