Twelve words to say at a job interview – and 12 to avoid at all costs

The most crucial part of a job interview may happen before the interview itself begins. According to research from Resurgo Trust, a charity that helps disadvantaged young people find employment, prospective candidates are often judged by the quality of their small talk. In fact, the first 12 words you speak – between reception and the interview room – could make all the difference to your success.

Not everybody has a talent for small talk, and it can be hard to come across as affable in the stressful seconds before a big interview, but even a brief chat will give an employer vital clues about your confidence and communication skills. For that reason, it may be helpful to provide jobseekers with a range of typically positive 12-word icebreakers, and some less effective examples:

GOOD

“Nervous? No, just excited. This looks like a fantastic place to work.”

“I ran a half marathon, a charity thing. How was your weekend?”

“Lovely weather, isn’t it? You can almost smell spring in the air.”

“Obviously I’ve done some research; I was impressed by last year’s figures.”

“Amazing building! It must take a while to find your way round.”

“No, I haven’t been waiting long, and I’ve been well looked after.”

“Let me be frank: I think I’d be a great fit here.”

LESS GOOD

“Nervous? Not me. My hands always shake like this in the morning.”

“The swelling’s gone down a lot. You should have seen me yesterday.”

“Oh man, that sun is bright! I’m not usually up this early.”

“Before we start, let me just double-check I’m at the right address.”

“Can we turn left up here? I think they’re following me again.”

“Does your receptionist really have a boyfriend, or is she just pretending?”

“I’ll be honest: I’m going to need an advance on my salary.”