26,091 total
Staff are very knowledgeable. I was worried that the Jet 3 we ordered wouldn’t be dispatched by the time we go on holiday. I could tell Chern knew her prams incredibly well by the ones she suggested as a back up choice. In the end she managed to ship our original choice next day. Thank you so much Chern for understanding the stresses mums face when going on holiday with a baby the first time!
Date of experience: 23 April 2024
We were desperate to get our 2 year old grandson a replacement car seat ASAP due to a reported manufacturers defect on ours. Kiddies Kingdom has a wide range of child car seats for sale on their site to suit every application. We opted for the Joie Every Stage FX -0+/1/2/3 Car Seat which has rear facing positions for extra protection. The price was competitive, ordering on line was easy plus we had a free next day delivery that was delivered before noon by dpd. Faultless service. Would highly recommend
Date of experience: 22 April 2024
Great quality branded items at affordable prices. Really happy with the i-Spin 360 and the Moss colour available only with Kiddies Kindgom meant it was a no brainer to make our purchase with them.
Speedy delivery too - we ordered Saturday night, item was dispatched Monday & arrived Tuesday.
Date of experience: 22 April 2024
Really love our red kite travel cot! It was so cheap I thought I’d got scammed until I got the tracking number through! It’s amazing quality and really good delivery time! I needed it for the 2nd May and ordered it last minute so emailed customer services and they fast tracked it for me. Amazing customer service and kept me updated the whole way through I will definitely be using this site again! Thank you!
Date of experience: 23 April 2024
Fantastic service I ordered a baby bouncer for my granddaughter as a gift. On Friday was sent text messages telling me about it's journey and received it on Saturday very impressed with this company and have told many people about it
Date of experience: 19 April 2024
Do not use this company shocking customer service and don't deliver products on the date they say it will be delivered even after saying it was guaranteed to be there still nothing. When asked about money off was denied as said can't do this on pre orders
Date of experience: 17 April 2024
Reply from Kiddies Kingdom
Hi Craig,
Thank you for taking the time to leave us a review.
We are sorry to hear you have been unhappy with your shopping experience and that your order may have been delayed.
We would love the opportunity to look at a possible alternative or to see if there is any way we may be able to assist you, without your order number we sadly can't do that from this platform. If you would like to please email in to cs@kiddies-kingdom.com with the title as your order number and 'Trustpilot' one of our agents would be more than happy to assist you.
Kind Regards
Kiddies Kingdom
We ordered the danii duer rose gold marble travel set in beginning of feb they was changing the delivery day all the time end of March to 3rd April to 9th/10th April to then end of April to 10th may eventually end of may. to then when I put a complaint email we got offered a replacement pram which was delivered next day after finally speaking to someone who helped massively. to be honest i think it’s highly unlikely it will be back in stock for some time.
Date of experience: 17 April 2024
Reply from Kiddies Kingdom
Hi Kelly,
Thank you for taking the time to leave us a review.
We are sorry to hear there was a delay with your order. We understand your disappointment and we would like to apologise that we had been unable to get your order to you within the original estimated delivery timescale. We are pleased to hear that you have now spoken with one of our agents and resolved this and we thank you for your feedback.
If you require any further help or assistance please do let us know we would be more than happy to assist you.
Kind Regards,
Kiddies Kingdom.
Site was easy to use, got a discount, plus cheapest I could find (branded product) delivery was ridiculously fast, much faster than I would have expected!
Date of experience: 23 April 2024
Sent the wrong pram. How hard can it be? We had a holiday booked and they could not get the right pram delivered in time. Their 'showing they care' was picking up the wrong pram and delivering the correct one. That's the baseline of what's needed, no care or empathy at all. We had to then rent a pram on holiday due to this mess and they were not willing to provide any compensation towards that or a discount to the pram that was originally purchased.
DPD also failed to collect the pram every day, claiming that they came but the parcel wasn't ready. This is completely false.
Date of experience: 04 April 2024
Reply from Kiddies Kingdom
Hi Amit,
Thank you for taking the time to leave us a review.
We are very sorry to hear you received the wrong item, sometimes human errors can occur, however we understand how frustrating this is so we thank you for your patience whilst we resolve this for you. Looking into your order we can see that one of our agents is currently assist you with this and we thank you for your patience in the meantime. With regards to DPD we are afraid we would be unable to speculate on this, we can only provide you with the advise we have been given by them in relation to the failed collection.
If you need any further help please do let us know on the current email chain we have with yourself.
Kind Regards,
Kiddies Kingdom.
Yet again this company has been a total fiasco when it comes to Customer Service. I returned a car seat over 5 weeks ago to them - because they could not fulfil the whole original order I made with them. I have heard nothing form them and still not received my refund. So am yet again chase chase chasing them to try and find out where my refund is. Totally unacceptable. If there was an option of zero starts I'd be giving it.
Date of experience: 16 April 2024
Reply from Kiddies Kingdom
Hi Tania,
Thank you for taking the time to leave us a review.
We can see that you have spoken with one of our agents today and they have confirmed your refund has been issued back to you and you would need to contact your bank if the funds have not been received back to your original method of payment.
Unfortunately we would be unable to do anything further on our side as the funds have been sent.
Kind Regards,
Kiddies Kingdom.
No complaints! We ordered a car seat online, which was delivered the next day as promised. The price was good and the ordering and delivery all straightforward. I can't comment on after sale care as we haven't needed it and hopefully never will, but so far as ordering and delivery are concerned I am very satisfied.
Date of experience: 18 April 2024
I do not recommend these scammers. I've been waiting for the stroller for 3 weeks. and on the website they keep writing that delivery takes 5-10 days, initially 2-4 days, so where the hell is my stroller? I will never buy anything from you again
Date of experience: 24 April 2024
Reply from Kiddies Kingdom
Hi Roskana,
Thank you for taking the time to leave us a review.
We fully understand your disappointment at this delay. Sadly at times delays from the manufacturer can be unforeseen and beyond our control. We try our very best to keep our customers as up to date as we possibly can as soon as updates are provided to us sadly this is not always as quickly as we would hope, for this we apologise.
Having looked into your order we can see that your order has now been cancelled and the refund issued back to your original method of payment, this should be with you in the coming days.
If you require any further help or assistance please do let us know.
Kind Regards,
Kiddies Kingdom.
I normally avoid writing review unless I believe that the service provided was exceptional and it was!
Communication brilliant, delivery fast, quality great and all at a reasonable price. This is the standard business's should aspire to.
Thank you!
Date of experience: 22 April 2024
I’ve ordered a compact stroller for my holiday in 10 days, I then received an email to say that they were awaiting stock, I started to stressing a little thinking that I wouldn’t have received the stroller on time.
I called and got through to customer service and explained that I needed to change my order to something they had in stock to get it by the end of the week, I wasn’t expecting to receive my order on my door step then the following day!!
The stroller I decided to get as a replacement was slightly cheaper and as soon as I received the parcel, I’ve got a notification of the refund. It was all done very quickly and I’m very happy with my customer service experience. I feel ready and organised for our holiday soon. Thank you!
Date of experience: 23 April 2024
Ordered for next day delivery, arrived by 9am the following day! Cannot fault, was kept updated throughout and very pleased with the item ☺️
Would order again 5+*****
Date of experience: 23 April 2024
From start to finish it’s been a really positive experience. Good quality items at a reasonable price and a professional company. Great delivery service as well.
Date of experience: 23 April 2024
Purchased next car seat online on a Thursday afternoon, was supposed to be next working day delivery so expected it on Mondayas we had missed the cut off time for that day. It arrived earlier, on the Saturday!
Great service, excellent price & blue light discount was a bonus, will use them again
Date of experience: 12 April 2024
Great experience. Website is clear and easy to use. Car seat choice and price brilliant. Customer service expedited my delivery following query.
Date of experience: 22 April 2024
Next day delivery really good. They notified me of the time of delivery by text message and email and what would happen if I wasn't in at that time (which I wasn't)
The driver redelivered it later on that day because the Coop would not take the parcels because they were too big. He went out of his way to do this so a big thank you to him.
Date of experience: 17 April 2024
Fantastic selection of products at really competitive prices. The item I ordered was delivered very quickly (next day, actually). Well packaged with not much extra packaging, which ina time where everyone is more environmentally aware is fantastic. I will wholeheartedly shop here again.
Date of experience: 12 April 2024
