Egress Email and File Protection for G Suite via Netpremacy
Secure email and file encryption service certified and accredited by NCSC as suitable for transferring OFFICIAL and OFFICIAL-SENSITIVE data under the current Government Classification Scheme. Offered as a fully hosted service or a private cloud, Egress enables users to encrypt, share, revoke access and audit data in real-time.
Features
- Encrypt emails and files using AES 256 bit encryption
- Offered as fully hosted, hybrid and on-premise private cloud infrastructure
- Deployed at the desktop or the gateway
- Integrated DLP and threat detection based on patented machine learning
- Integrated real-time identity assurance, limiting access to only vetted users
- Revoke access to information, even once left G Suite environment
- Comprehensive audit and reporting capability
- Fully customisable user and web based interface
- Supports all email clients and versions of G-Suite
- Supports iOS and Android via mobile apps
Benefits
- Protect and control sensitive information shared internally and externally
- Benefit from the UK’s only NCSC certified email encryption product
- Easy to use email and file encryption
- Avoid sending information to the wrong recipient through pattern analysis
- Complete control - revoke access to already sent information
- Flexible data hosting options in the Cloud or on-premise
- Protect end users via centralised policy engine enforcement
- Enhance efficiency and cost saving through secure digitalisation
- Free for recipients to share information with paying subscribers
- Integrate with existing infrastructure to enhance workflow processes
Pricing
£20.00 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
5 5 2 6 6 8 9 3 0 3 4 9 0 2 5
Contact
Netpremacy Limited
Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Egress Switch Secure Gmail add-on for G Suite via installable Chrome Extension
- Cloud deployment model
- Private cloud
- Service constraints
- N/A
- System requirements
-
- G Suite Chrome Extension available for integrated browser experience
- Cloud Services: No specific requirements
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- This is dependent on the SLAs agreed with the customer. When an incident is logged it is prioritised accordingly, which is based on resolution, not response time.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Standard Support - UK Office Hours - Rates provided in the Support Services entry
Premium Support - UK Office Hours & Out Of Hours -Rates provided in the Support Services entry
CSS - G Suite enhanced service, 24x7x365 - Rates provided in the Support Services entry - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
Customers purchasing Switch Secure Email and File Transfer can benefit from
- An assigned a dedicated technical account manager to assist through the pre and post deployment phases.
- Tailored technical documentation and user guides
Tailored training designed around the user needs. This can be in the form of both onsite and online courses for technical administrators and standard users.
- Communications packs for customers to share with their staff and external recipients where appropriate.
- Direct support for both paying subscribers and free recipients of the service. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data can be extracted into an appropriate format (CSV, ZIP, PST) as required
- End-of-contract process
- At the end of the contract the system will become read only. No further creation of new encrypted content will be permitted. The customer will be given 3 months post contract termination to download/retrieve any data prior to the infrastructure being securely decommissioned.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Apps are available for mobile ( iOS, Android). All web interfaces are fully responsive for all device types and screen resolutions.
- Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
-
1. Retrieve policies appliable to the user
2. Register package keys of encrypted packages.
3. Upload encrypted packages to the cloud (Large file transfer)
4. Modify security properties of previously encrypted packages, including authorized recipient lists and classification
5. List previously registered package keys
6. Request package keys for encrypted package as a user, or on behalf of a user
7. Create user accounts, and simple self-help account management such as password resets and changes
8. Send encrypted message replies through external infrastructure - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Switch Secure Email and File Transfer policies can be configured to meet your data handling requirements:
- User Onboarding Policies
- Data Availability windows (time to expire)
- Polices to match domain-specific language, case file, branding, project etc.
- Email Templates
- Welcome / T&C Messages
Scaling
- Independence of resources
- Service performance is guaranteed due to the unique tenancy configuration for each customer.
Analytics
- Service usage metrics
- Yes
- Metrics types
- A wide range of customisable reports on usage for both organisation, group and user based transactions
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Egress Switch for G Suite
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported via the secure web interface.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- PST
- ZIP
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- PST
- ZIP
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Service credits are required to be paid to Egress customers in the event that the Service Level Performance Measure falls below the Availability Target of 99.90% in a Service Period. Full details on how service credits are calculated and applied if the SLAs is not met are in the subscription agreement on Service Availability SLAs. The Service credit is a % of the monthly subscription fee, refunded to the customer.
- Approach to resilience
- Available on request
- Outage reporting
- A public dashboard and email alerts are available.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management interfaces and support channels are restricted by both procedural and technical enforced security including infrastructure restrictions and privileged access management software.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 14/07/2014
- What the ISO/IEC 27001 doesn’t cover
- Egress' Boston office. All three Egress UK offices & Egress Toronto are in scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Trustwave
- PCI DSS accreditation date
- Current annual certificate was issued on 16/09/16
- What the PCI DSS doesn’t cover
- Only online billing (via Paypal) through the Egress website is covered.
- Other security certifications
- Yes
- Any other security certifications
-
- NCSC Commercial Product Assurance (CPA)
- NCSC Pan Government Accreditation (PGA)
- Common Criteria
- Cyber Essentials Plus
- FIPS 140-2
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Egress are ISO27001 certified, with a mature ISMS comprised of relevant, adhered-to policies & procedures (P&P) by all staff. Egress’ Senior Management Team meet regularly to ensure all P&P remain relevant & are feasible for all departments. All P&P are maintained on an internal Egress Secure Workspace, accessible by all staff (& audited as to who has accessed, downloaded etc. which policies). Egress also run a Security Awareness Programme that includes monthly testing of all staff’s company P&P knowledge.
Operational security
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Egress develops software using the Agile Framework methodology. All requests are added and prioritised on the product backlog by the Product Owner. The team will discuss each item on the backlog discussing the requirements, acceptance criteria, security testing requirements and any potential security considerations during sprint planning. All commits to the source code repository are accompanied with a Jira ticket which can then be tracked from inception through to completion using the sprint board. During the release phase regression testing will take place to ensure configuration or code changes haven’t adversely affected the production system.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Egress conduct quarterly penetration tests with external providers, plus whenever there is a major change to the network or a significant information security incident.Security threats are assessed via alerts from security bulletins from a wide range of vendors as well as independent information security providers. System and software patches are usually applied within two days of being available. Depending on the severity, patches may be applied quicker. The Egress Change Control Process includes steps to ensure that security impact of changes is considered. The roll-back procedure ensures that service is not adversely impacted by a change.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Threads are assessed by monitoring system logs and server usage patterns for suspicious behavior, as well as media & security-related online publications. Regular software and OS patches are installed bi-weekly if available. Critical security patches are installed at the earliest opportunity, typically within 24 hours. Incident response is immediate.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Egress customers typically report incidents through the various Customer Services channels (via telephone, email, logging a ticket or online chat). An Egress engineer will immediately grade the issue, our highest level is '4' (Urgent) whereupon it becomes an incident and managed by Egress' Security Team until resolved. Incident reports are issued to those reporting and\or affected by the incident.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £20.00 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
Switch Secure Email and File Transfer is free to use in the following scenarios:
- When replying or initiating secure messages to a paying subscriber of the service.
- Free users also receive 25 credits to use when messaging anyone, not just paying subscribers.