COME WORK WITH US

WHY YOU SHOULD JOIN HEALTHY ALLIANCE

We offer amenities, professional development opportunities, events, and programming that supports the interests of our teams, while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company contributed accounts and more.
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Company-sponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety, respect, employee engagement, recognition, and diversity
• Salary range: $85,000 – $100,000/year commensurate with experience

WHO YOU ARE

The Performance Manager is a dynamic leader that helps manage the Performance team and our partners throughout the 25 counties we serve across New York State. Our network consists of partners of all types (human services, behavioral, and clinical providers) working to address community members’ health-related social needs before they turn into costly medical problems, and the Performance Manager is deeply involved in the overall network operations. We are looking for someone with experience working in the community and with health care services, leading teams in these areas, and demonstrating successful outcomes.  

WHAT YOU’LL DO

• Oversee and direct the daily functions of Performance Consultants as defined by an established Quality Plan and Network Standards.

• Manage partners, including but not limited to supporting training activities for new and existing user groups to support network adoption, optimizing platform usage and contract management activities for members and network partners, and supporting remediation efforts for any identified improvement opportunities.

• Engage with partners in a consulting role to understand their current processes and make recommendations for areas of improvement, in collaboration with the Operations Team, to optimize use of the platform and support network health.

• Collaborate on strategic opportunities with other members of the Leadership Team to further enhance service delivery excellence.

• Collaborate with outside networks to support contract deliverables, including but not limited to managed care contracts and other funding sources.

• Review opportunities to expand service types by geography.

• Work with the Network Development Team to recruit organizations to fill service gaps.

• Coordinate product demonstrations and fact-finding meetings for interested agencies in collaboration with Network Development and Referral Coordination Center Teams as needed.

• Maintain a pipeline of potential Healthy Alliance partners and report status weekly, including new partners in the monthly newsletter to inform the network of ongoing growth.

• Evaluate partners’ effective use of the Healthy Alliance service suite through collaborative quality improvement reviews with the Lead Navigator and Lead Performance Consultant.

• Host regularly scheduled meetings and training sessions in collaboration with the Performance Team.

• Analyze partner-level performance data for trends and opportunities, providing recommendations to our Performance and Network Development Teams.

• Assess and report on partner effectiveness and efficiencies to the Performance Director and Healthy Alliance Leadership Team.

• Monitor partner-level adherence to Network Standards and compliance with established Quality Plan.

• Maintain consistent communication with the Healthy Alliance Leadership Team regarding potential risks that require further engagement or escalation.

• Develop and maintain materials/collateral to support effective partner communication.

• Demonstrate a “customer first” mindset and presence on all partner and customer interactions.

• Learn and stay current on the Healthy Alliance suite of solutions.

• Work collaboratively with the Unite Us (the technology that powers our referral platform) Account Manager and other critical vendor partners.

WHAT YOU’LL NEED

Education 

• Bachelor’s degree required. Significant and relevant work experience may be accepted in lieu of educational experience. Degree in health, social services, or a related field preferred.

Professional Work Experience

• Minimum of 2 years professional experience required in management, supervision, care coordination, or community relations required (5+ years preferred).
• 2-5 years of experience in a social care environment or equivalent background with a strong understanding of social drivers of health.
• Experience with data analysis and comfortable with technology.

Skills, Knowledge, and Abilities 

• Proficiency with Microsoft Visio (or similar product), Word, PowerPoint, and Excel.
• Knowledge and understanding of Value Based Payment principles and goals.
• Knowledge of community social care resources. 
• Motivational interviewing skills.
• Excellent time management skills with ability to manage multiple tasks.
• Strong and effective verbal and written communication skills.
• Perform all work in accordance with Healthy Alliance core competencies and values.

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to twenty (20) pounds independently or with assistance. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

YOUR NEXT CAREER OPPORTUNITY IS AT HEALTHY ALLIANCE!

APPLY NOW!

EQUAL OPPORTUNITY EMPLOYER

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] 

PRIVACY REQUIREMENT

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer.

WHY YOU SHOULD JOIN HEALTHY ALLIANCE

We offer amenities, professional development opportunities, events, and programming that supports the interests of our teams, while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company contributed accounts and more.
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Company-sponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety, respect, employee engagement, recognition, and diversity
• Salary range: $75,000 – $90,000/year commensurate with experience

WHO YOU ARE

The Technical Business Analyst evaluates business processes, functions, and procedures to determine needs and develop strategies to drive business decisions that are likely to lead to the best return on investment.  

WHAT YOU’LL DO

• Elicit business needs and reporting requirements using multiple methods (e.g., interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis task, workflow analysis, and/or requirements workshops). 
• Analyze business requirements and translate into system requirements. Create documentation regarding system specifications, RACI matrices, use cases, sequence and workflow diagrams, future state proposals, testing plans, issue logs, project plans, and more.  
• Collaborate closely with developers on implementation, configuration of solutions, and prioritization of business value. 
• Develop and execute test plans to facilitate quality control processes.  
• Manage requirements traceability and changes to requirements through effective use of change control processes and tools. 
• Conduct analysis and design at a complex level with consideration for people, processes, and systems while focused on efficiency and quality improvement.
• Support data management to ensure data is complete, reliable, and valid. 
• Identify opportunities to streamline and automate processes, develop process improvements, or re-engineer as needed to meet the long-term business strategies. 
• Provide advice and guidance on best practices in support of new business and system implementations, including integration with existing processes and systems while maintaining adherence to contract terms. 
• Build and maintain collaborative relationships with internal and external customers and stakeholders. 
• Facilitate meetings and presentations to diverse audiences (i.e., stakeholders, customers, etc.). 

WHAT YOU’LL NEED

Education 

• Bachelor’s degree required in information systems, systems analysis, computer science, engineering, science, finance, economics, statistics, or related fields.  

Professional Work Experience

• Minimum of 3-5 years of experience in business analysis, data analysis and reporting, and software testing required. 
• Experience in health care or social care services industries is preferred. 

Skills, Knowledge, and Abilities 

• Ability to implement vendor software and related technical experience required. 
• Experience with software development lifecycle and agile development required. 
• Experience and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, etc.). 
• Experience and proficiency in flowchart and diagram tools (i.e., Microsoft Visio, Lucidchart, etc.). 
• Report development experience using database and reporting tools, including SQL, Tableau, and Power BI preferred. 
• Demonstrated experience using current business process management and automation tools. 
• Familiarity with AWS and Azure. 
• Excellent written and verbal communication skills with the ability to articulate business and technical concepts among both internal and external customers. 
• Ability to understand and negotiate needs and expectations of multiple stakeholders through formal and informal methods. 
• In-depth understanding of organizational data flow and its use in management decision-making required.  
• Demonstrated analytical, critical thinking, and problem-solving abilities. 
• Superior presentation and negotiation skills. 

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to twenty (20) pounds independently or with assistance. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

YOUR NEXT CAREER OPPORTUNITY IS AT HEALTHY ALLIANCE!

APPLY NOW!

EQUAL OPPORTUNITY EMPLOYER

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] 

PRIVACY REQUIREMENT

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer