The botched bombing of Northwest flight 253 from Amsterdam to Detroit haunts millions of air travelers facing (and wanting) tighter airport security. The lucky passengers on NW 253 subdued the terrorist and witnessed minor fires but no explosion. Now the important question is why was he allowed to board the plane in the first place?
Northwest Flight 253’s Lessons for Leaders
The botched bombing of Northwest flight 253 from Amsterdam to Detroit haunts millions of air travelers facing (and wanting) tighter airport security. The lucky passengers on NW 253 subdued the terrorist and witnessed minor fires but no explosion. Now the important question is why was he allowed to board the plane in the first place? […]
January 04, 2010
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New!
HBR Learning
Crisis Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Crisis Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to manage uncertainty, dispel rumors, and help your team recover.