Why You Should Outsource Your Helpdesk
Before we get started on why helpdesks are important, and why you should be outsourcing to one if you're not already, I think it is important to explain what a helpdesk is. A helpdesk, for those unfamiliar, is like your very own personal IT call centre. Instead of having to call some 1-800 number and speak to a stranger, now you get to call a local business with a local number, and speak to someone who know (or who at least works for someone you know).
IT support is essential to the continuance of any business. Without technology, almost all of us wouldn't be able to function. Computers, networks, servers, cell phones, laptops. There is an endless list of technology in each business, and each business has become dependent on those devices. Because of that, the need for helpdesks has risen. Here are a couple of the benefits to outsourcing to an IT helpdesk.
Service
Like I mentioned earlier, when you use a helpdesk, you know exactly who you're calling. You're keeping business local, and helping to support your community. Also, you're getting what you pay for. Which is top-notch IT support. With a helpdesk comes the ability to phone in whenever you have a problem and a tech team which has the ability to remote into your systems and begin solving your problem instantly. Over time, you'll also start to build a relationship with your provider, and who doesn't like that?
Costs
Who doesn't like to control costs? A helpdesk is a fixed monthly cost. No more will you need to scramble to solve those unexpected problems. No more shopping around looking for different service providers, weighing the costs of company A vs. company B. You know you will be getting the best cost, because you're paying for a service. And as a service provider, it is in their best interest to keep you around! I.e., best service possible!
Time
Save time! As with costs, a helpdesk will also help you save time. Not only will you not have to search around for a provider to help you, but you won't even need to wait for them to drive to your office. Your helpdesk provider has the ability to remote into your system from their office and gain access to your network, thereby eliminating the need to drive to you, and saving you priceless time! We all know time is money, right?
Do you outsource to a helpdesk? What are some advantage you have seen since doing so? As always, feel free to message me with any questions you may have. Myself and MicroAge are always here to help!