Customer Service

Free Forethought webinar offers invaluable insight for retail's busiest sale season

A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.

Photo: Adobe Stock

November 22, 2024 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As Black Friday arrives retailers are challenged to ensure that everything from supply chain to store associate levels to online shopping experiences are all ready for the holiday shopping surge — the busiest time of the retail season.

Every retailer and brand can use every bit of knowledge and insight to ease the workload as well as ensuring customer experience operations are working as best as possible.

Then there's making sure the brand delivers an exceptional customer experience to each and every customer, whether they walk into a store, hit an online shop or purchase through a social media channel.

A free Forethought webinar offers that needed knowledge and expert tips. During the free one-hour event, hosted by Networld Media Group, two leaders share insight to help retailers make sure the holiday sales season is a successful one. Forethought offers an AI platform for customer-first experiences.

The panel speakers participating in the "Preparing Your CX Org For Busy Season: Expert Tips for Success " webinar are Lindsay Fifield and Bron Rasmussen.

Fifield is director of customer success at Forethought. She previously held the position of enterprise customer success manager. Prior to this role, Lindsay was the head of customer success at LogiGear Corporation from January 2020 to July 2021, where the company specializes in software testing technologies and services.

Rasmussen, who runs CX operations at Cotopaxi, is focused on customer relation/experience work for an organization that creates responsibly made outdoor gear that brings performance to all.

During the webinar attendees learn how AI is transforming customer interactions and enabling businesses to manage the seasonal rush with greater ease and efficiency. The experts provide actionable strategies for integrating GenAI into CX operations, including best practices for training AI agents to tackle the unique challenges of the busy season.

Don't miss this invaluable webinar that can play a vital role in attaining retail sales success this holiday season.

About Judy Mottl

Judy Mottl is editor of Retail Customer Experience and Digital Signage Today. She has decades of experience as a reporter, writer and editor covering technology and business for top media including AOL, InformationWeek, InternetNews and Food Truck Operator.

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