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GA 350 | Emphasizing the Process with Cristian Goyzueta

Avatar photo By Jessica Bush Updated on December 17th, 2020

This week’s guest is Cristian Goyzueta. Cristian is relatively new to continuous improvement but had a wealth of knowledge to share. Cristian and Ron covered quite a few different topics, ranging from ISO to visual management and more.  A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The quote that inspires Cristian (3:20)
  • Cristian’s background (4:44)
  • ISO and lean in the service industry (8:30)
  • Why it’s hard to convince leaders to focus on the process (13:10)
  • Cristian’s goals (21:17)
  • Experimenting with visual management (28:25)
  • Cristian’s final words of wisdom (33:36)

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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