Implementing new technology in legal departments isn’t easy, but ongoing encouragement and engagements with users can be key to overcoming resistance, according to a panel of legal department tech directors speaking on the second day of iManage’s ConnectLive conference.

The discussion was moderated by iManage’s chief marketing officer Dan Carmel and included panelists Jeelna Karia, Fidelity’s technology management director; Tony Curzio, technology strategy and projects program manager at MassMutual; and Heather Sands, strategic business solutions director of the American Society of Composers, Authors and Publishers.