Press Release

PUC Launches Comprehensive Investigation into Billing Issues Impacting PPL Electric Customers

Published on 1/31/2023

Filed under: Electric

Encourages Consumers to Continue Working with PPL to Address Billing and Payment Issues and Contact the PUC if the Utility is Not Responsive

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) has initiated a comprehensive investigation into the circumstances surrounding unusually high bills recently received by customers served by PPL Electric Utilities (PPL), along with the accuracy and integrity of PPL’s billing practices. 

The matter has been referred to the PUC’s independent Bureau of Investigation and Enforcement for investigation – which enforces the state public utility code and PUC regulations.

In addition to the investigation, the Commission continues to encourage consumers to contact PPL with concerns about the size and accuracy of their bills, and work with the utility to explore options for corrected bills, payment options and financial assistance options.

Consumers who do not believe that PPL has addressed their issues or believe that the utility has not responded appropriately to their situation, should contact the PUC’s Bureau of Consumer Services (BCS) at 1-800-692-7380. Additionally, consumers who are unable to reach PPL agents or do not receive a response from PPL should contact BCS to report those issues.

About the PUC

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.

Visit the PUC’s website at puc.pa.gov for recent news releases and video of select proceedings. You can also follow us on Twitter, Facebook, LinkedIn, Instagram and YouTube. Search for the “Pennsylvania Public Utility Commission” or “PA PUC” on your favorite social media channel for updates on utility issues and other helpful consumer information.

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Contact:

• David Hixson
  Deputy Press Secretary
  717-772-2766
  dhixson@pa.gov
• Nils Hagen-Frederiksen
  Press Secretary
  717-418-2701
  nhagen-fre@pa.gov