Whose Customer are you? The Reality of Digital Banking

I was recently honored to be quoted and listed as a key contributor in the Economist's May 2018 whitepaper on Digital Banking, along with leaders from other thought leaders like HSBC and Monzo. The report is the fifth in The Economist Intelligence Unit’s series on the future of retail banking, which sees a large movement in the concerns of FSI executives around the planet.

Editor Renee Friedman does an amazing job, and the article and downloadable whitepaper can be found at the following URL: http://perspectives.eiu.com/financial-services/whose-customer-are-you-reality-digital-banking