A monthly must-read for everyone interested in service design. 
View this email in your browser

From History of the Global Service Jam to the Rubber Chickens

“The Jam was an emotion, an experience, a space of play. How can you describe that in Powerpoint slides?” thought Adam Lawrence, the co-initiator of the Global Service Jam, when asked to deliver a talk about the first Jam ... 
 
Social Media Picks

Lean vs. CX Management?

Is LEAN approach dead? It could be, if not complemented with customer experience and service design to deliver the best value for customers.
Read more
More social media picks
SDN Announcements

Call for Papers: Touchpoint 

The second issue of Touchpoint in 2015 will explore the in-house service design. Hand in your abstract by 19 March 2015. Read more
More SDN news
Chapters

Co-Designing with Samlink

Samlink, a Finnish IT service provider, gave a simple brief to the participants of the local SDN chapter's workshop - come up with concepts for Open Innovation! 
Read more
More chapters news
Meet the Member

Interview with Rudolf Greger

How to convince C-Suite level about the value of design? Rudolf, a Managing Partner at GP design partners, shares his methods in the interview.
Read more
More interviews
Jobs

PhD Positions at AHO

AHO is calling for applications for full-time positions as Ph.D. research fellows within the area of customer experience as a source of service Innovation. Read more
Discover more jobs
Industry News

Designit Won 2015 Interaction Award

Congrats! SDN member and a strategic design firm, Designit, has been awarded the 2015 Interaction Award for a service design case for the Oslo University Hospital.
Read more
Check out more news
Open Touchpoint Article

Foresight and Service Design

Is co-design linked to foresight? The Finnish futurist, author and speaker Tuomo Kuosa writes about the connection in this month's open article.  Read more
More interesting articles
Events

KISD Conference - Save the Date!

Join us for the Service Design Conference on Redefining the Meaning of Design that will take place on 18 May 2015 at KISD in Cologne.
Read more
Upcoming events
LinkedIn Discussion Pick

Big Data and Service Design

Don't miss the hot debate among service design experts on how big data has been used in service provision, and how it could support service design projects.
Read more
More discussions
Got a suggestion for the newsletter or a blog post, or just want to say hi? We'd love to hear from you.

 
- The SDN Insider Team

Follow SDN on:

Twitter
Twitter
Facebook
Facebook
Website
Website
Instagram
Instagram
LinkedIn
LinkedIn
Flickr
Flickr
slideshare
slideshare
YouTube
YouTube

Be part of the global community!

The Service Design Network welcomes all service design professionals and those interested in service design, from businesses to academics, service designers to young professionals, students to become member of the network.

Discover the benefits of membership!
 
Copyright © 2015 Service Design Network, All rights reserved.

E-mail: info@service-design-network.org

Phone: +49 (0) 221 82 75 35 70

Fax: +49 (0) 221 82 75 30 31

 

Commercial register number: HRB 72523 
VAT number: DE277427318

President: Prof. Birgit Mager