Next Level BizTech Telarus

Don't miss this episode as we wrap up the popular hyperscaler track titled: Cloud Powerhouses Unveiled: Elevating AWS & Azure with Managed Services! Our amazing partner jumping in today is Nick Hawley from Portfolio Communications. Nick has a historied past from Molecular Biology to now being this amazing customer advocate at Portfolio and is so incredibly passionate about technology in what his customers need. Nick tackles key topics such as how to expand in accounts, what he's seen with customers, and how he's been able to help them no matter what the environment. Listen long enough and you might even hear about how he helped a customer at their worst when the FBI had been asking questions. You'll have to listen in to catch those details!

Today we’re joined by industry expert Donavan Brady of the Rapidscale/Logicworks family. Donavan is the Director of Solutions Architecture an heavily entrenched in the hyperscalers. He has a unique glimpse into many complex AWS & Azure environments. Not only does he get to see first-hand, where customers are struggling, he has a plethora of services to help manage all the complex products customers struggle to manage on their own. If your customer has significant spending on AWS or Azure, don’t miss this episode as we talk cloud, AI, AI, and more AI!

Jump in today with Telarus's Data Center and Cloud Architect, Mike Kowalski. Mike and I discuss AWS and Azure and how managed services elevate those opportunities and environments for partners. We discuss AWS, its $100 billion run-rate, and why that's such a great opportunity for partners with migrations, management connectivity, and more. Mike opens up some secrets of the program that might make that conversation a little lighter on your customer's wallet.

Listen to this episode with our incredible partner, Audra Lindell, from Lucidia IT. You'll hear from Audra about how she went from being a mechanic and her time in the service to being the CX Practice lead at Lucidia. You'll hear the depth of how she goes into battle and helps customers scope out projects, leverages all different types of AI and CX technology, and ultimately provides dramatic improvements from what the customers had before.

Listen in today as we talk to industry-leading expert, Chief AI & Strategy Officer of Dialpad, Dan O'Connell. We first learn as Dan started at Google when it was sub-300 employees and how that journey has progressed into an acquisition that propelled him into this role at Dialpad, where he's managing not only Strategy and AI but must distill down what the products are that market needs. There's so much on AI and CX that you don't want to miss all the ideas Dan drops for partners!

Today with us is Sam Nelson, VP of the CX practice, coming to you from the Telarus Studio as we roll into 2024. Sam brings in some exciting things already happening with AI and CX deep down the productization path. We talk about how to layer in expertise and products around a modernized contact center and a legacy contact center. The great thing is that it doesn't matter which they are in, there are options to wedge in and help with both. Don't miss as AI is what the customers are asking about and tasked to figure out!