Are You Making the Most of Your Patient Portal
This week in Patient Engagement
From HIMSS
Optimizing Patient Portals in 2015 – Part 1
Optimizing Patient Portals in 2015 – Part 2
This two part blog post by me this week takes as a starting point the assumption that many healthcare organizations have implemented a patient portal to meet Meaningful Use requirements but have not taken full advantage of its use. The opportunity to make enhancements and fully engage patients is there although some obstacles need to be overcome.
Patients want more from their EHRs - Healthcare IT News
This is an excellent summary of the report from National Partnership for Women & Families. The report showed a big increase in the number of people accessing their data and interest in receiving more data from their providers.
Patient engagement means 'attitude adjustments' on both sides - Healthcare IT News
This is a summary of the patient engagement survey by HIMSS Analytics. One quote: " Clinicians recognize engagement's worth – their agreement scores for its ability to improve things like data sharing, patient safety and quality of care were all high – but are skeptical of what it means for their workflow."
Hospital to let patients add to own EHRs - Healthcare IT News
The Commonwealth Fund is extending the concept of Open Notes via a grant to a Boston hospital. "This new engagement initiative will enable patients to write directly into their own EHRs." Although open notes are not widely accepted or implemented by hospitals, the original study which was also sponsored by The Commonwealth Fund, demonstrated the benefits and disproved the concerns of providers. Also see the this report, How Are We Today? Study Lets Patients Help Write Medical Notes, Google Doc Style.
Blogs, Books, Journals
Patient Engagement in Health IT - Book chapter
In a new book, Mastering Informatics: A Heatlhcare Handbook for Success, there is a chapter on Patient Engagement in Health IT. The chapter is available via Google Books. It covers the definition, how to assess patient engagement, meaningful use and the growing evidence of the effectiveness of patient engagement technologies.
Organizational strategies for promoting patient and provider uptake of personal health records - JAMIA
Based on a interviews with health care organizations who had implemented for at least a year. Conclusions: "Successful PHR implementation represents a social change and operational project catalyzed by a technical solution. The key to clinician acceptance is making their work easier. However, organizations will likely not achieve the value they want from PHRs unless they target specific populations and monitor their uptake."
Transforming consumer health informatics through a patient work framework: connecting patients to context - JAMIA
A more theoretical work on consumer health looking at human factors engineering and the chronic illness trajectory.
Director of Marketing | Director of Clinical Outreach | Product Manager | Writer | Speaker | Freelancer | Passionate About Connecting Healthcare's People, Technology & Brand. #womeninhit
9yWe don't take time educating providers and patients in the correct use of our portals. We build portals for patient engagement yet most companies neglect to include patients in the intelligent design. If it's not patient centered ( easy to access, readable, understandable with follow up action ). Portal Adoption is painful. We need to create custom forms with color coded information so patients can easily understand the data. Just anatomical art is meaningless. My daughter was recently provided with credentials to access her medical record. But it made no sense to her. She didn't know what she was looking at. There were no follow up notes or recommendations. It included anatomical drawings, but she needed education, and next steps. We thought we could " build it and they will come" but found out that's not the case.