G Suite Enterprise
G Suite Enterprise extends G-Suite Business for more complex security and Data Loss Prevention demands of some enterprise businesses. G-Suite real-time collaboration is still the norm. GSuite provides Unlimited storage volumes; improved file sharing model, audit reports for user activity. Vault provides eDiscovery and records retention. DLP and security differentiation.
Features
- All GSuite Business features and more
- Unlimited Cloud Storage (maximum single file size 5Tb)
- Archive and Retention controls for Email, Chat and Documents
- eDiscovery across all Email, Chat and Documents (Google Vault)
- Extended Audit reports to track user activity
- Google Drive Data Loss Prevention (DLP)
- Gmail Data Loss Prevention (DLP)
- S/MIME encryption for email
- G-Suite Resold by Netpremacy G Suite Premier Partner
Benefits
- All GSuite Business benefits and more
- Improved corporate information sharing model through Team Drives
- Accountability and traceability of users through the audit reports
- Assurance of timed retention and deletion of records with Vault
- Reduced cost to manage FOIA requests with eDiscovery
- Extended mobile device management
- Enhanced Data Loss Prevention features in Google Drive (DLP)
- Enhanced Data Loss Prevention features in Gmail (DLP)
- Enhanced security from features such as S/MIME
- Related services provided by Netpremacy G Suite Premier Partner
Pricing
£240 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
8 1 3 7 4 1 4 6 7 4 3 0 7 4 8
Contact
Netpremacy Limited
Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None that we are aware of.
- System requirements
- A modern web browser is required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Google will provide access to Google Help Center and phone support for customers on a 24 x 7 basis. Written P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. Written P2, P3, and P4 Priority support Requests submitted via Online Help Center or support portal are responded to with an initial target response time of 1 business day or less. All Priority support Requests received via phone will be responded to directly by Google Support Personnel as further stated at: https://support.google.com/a/table/3247295. Priorities are defined here: https://support.google.com/a/answer/1047213
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Google provides a single level of support for GSuite in line with other enterprise service providers, the terms of support can be found here: https://gsuite.google.com/terms/tssg.html. Additional Netpremacy premium reseller support is available at additional cost and is listed separately under Cloud Support as an optional service.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- On boarding services are covered by the Netpremacy change management service packages which are covered under optional Cloud Support services listings. Netpremacy provides onsite training, online training and customers purchasing G Suite from Netpremacy gain access to our library of Change Management assets as part of their engagement with us.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
-
- Contextual training videos
- Bespoke short training videos via the Netpremacy e:Learning Site
- Google Docs
- Various Netpremacy Change Management assets, e.g posters, etc.
- End-of-contract data extraction
- If your organisation decides to leave G Suite, your users can take their G Suite data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
- End-of-contract process
- Access to the G Suite instance will be terminated and data will be removed from all Google systems within 180 business days
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
- Accessibility standards
- WCAG 2.0 AAA
- Accessibility testing
- A guiding principle at Google is to focus on the user. We've developed active partnerships with advocacy groups and people with disabilities for their input and feedback. Our Accessibility team is a diverse group of people who serve as accessibility consultants within Google and develop the accessibility frameworks that product teams build upon. We hope to have a positive impact on the current state of accessibility on the web, and to continue to serve all of our users.
- API
- Yes
- What users can and can't do using the API
- The scope of capabilities exposed via API to G Suite users is very broad and encompasses most major use cases. G Suite APIs are grouped into ten main APIs and SDKs that can be found here: https://developers.google.com/google-apps/
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products.
With Apps Script, you can create Add-ons for Google Docs, Macros, menus, and custom functions as well as managing responses for Google Forms.
Scaling
- Independence of resources
- G Suite is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrolment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
- Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their G Suite account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- DOCX
- XLSX
- PPTX
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- DOCX
- XLSX
- PPTX
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html.
- Approach to resilience
- All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google services.
- Outage reporting
- Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the G Suite services on degradation or downtime.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Ernst & Young
- ISO/IEC 27001 accreditation date
- 15/04/2015
- What the ISO/IEC 27001 doesn’t cover
- Any service not listed on the ISO certificate is not covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 31/01/2017
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- N/A
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- HIPAA
- Ferpa
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Our customers and regulators expect independent verification of security, privacy and compliance controls. Google undergoes several independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centers, infrastructure and operations.
GSuite and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
- Incident management type
- Supplier-defined controls
- Incident management approach
- If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £240 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- The free version is functionally identical to the paid version of G Suite but is only available for 30 days through an online registration and not supplied under G-Cloud terms and conditions. In addition, potential customers can engage with Netpremacy for longer free trials subject to requirements and scope.