It’s not that they’re wrong…

The good people at Gallup did an extensive study to identify the 12 strongest indicators that would reveal an employee’s engagement on the job. I wouldn’t presume to question this research or the validity of these questions.

What I wonder about is why we make this so complicated!

What the Gallup Q12 really shows is how important it is for management to practice sound leadership skills- the skills of the Sensei!

That’s where the Q12 can help. Take a few minutes and study the Gallup Q12:

From “Gallup Business Journal” at http://businessjournal.gallup.com. Click the image for full article on the Gallup Q12 and how to use this tool in your business.

Now let’s get back to the dojo! If you want to cultivate a high level of engagement in your organization- be the Sensei!

Look at questions 1 through 7, then 11 and 12. They’re all about knowing, understanding and responding to the needs of your employees.

A Sensei has the quality of compassion- not in a patronizing sense or from a position of weakness; but compassion in the sense of true empathy and respect- knowing and responding to the genuine needs of the people you manage and lead.

Questions 8 and 9 relate directly to the Sensei model of leadership.

Sensei literally means “one who went before.”

If you want people to be engaged, be engaged yourself- and be engaged with the people who work for you.

People are always more engaged when they understand and buy-in to a clear sense of purpose. However- if you’re going to talk the talk; you’d better walk the walk!

Encourage leadership at all levels! A leader is not necessarily a manager, executive or supervisor. Front line engagement is often the product of peer to peer leadership- leadership by example in the trenches.

I have to admit that question 9 has me stumped! You can provide opportunities for social interaction, but it’s up to the individual to cultivate friendships.

That may not be something you have much control over, but close friendships at work are usually associated with deeper levels of engagement. A clear Respect Policy that encourages a generally more congenial workplace environment could make a difference. If not encouraging friendship, it can at least mitigate potential conflict and associated stress.

Any Sensei worth his Black Belt knows that the teacher’s success is measured only through the success of his students.

The wise business owner or executive would measure his success the same way!

The Q12 clearly shows that engagement is directly proportional to management’s understanding and response to the individual needs, goals and ambitions of the employee.

You want full engagement in the workplace? Be one with your employees!

Be the Sensei!