PremiHair Reviews

504  Great
TrustScore 4 out of 5

3.8

In the Hair product shop category

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Reviews3.8

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Rated 1 out of 5 stars

Bad customer services.

They have a very bad communication I sent emails after emails no one replies or answers the phones. I try calling the phone number it does not work it says “this phone number is invalid”. very bad customer service. Can’t even find out if my package has been sent cause they don’t let me know anything. Don’t think I’ll be ordering from here again.

Date of experience: 05 September 2019


Rated 5 out of 5 stars

Great hair

I brought one pack of 10 inch kinky curly hair and done next day delivery which came as expected. Hair has a really nice soft texture and no shedding using for a top bun so havent washed yet but think after washing hair will hold its texture. Definately will order from here again if i need for a weave etc thanks premihair

Date of experience: 12 July 2017

Reply from PremiHair

Hello,

Thank for your 5 stars review. We also got different types of hair that you need to try too !! Our hair is 100% human hair. It will look more natural and soft after washed. If you order more than £50 can also get free delivery ! Don't forget to order it before 3pm, so we can ship it on the same day !

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,

The PremiHair Team


Rated 5 out of 5 stars

I ordered bundle pack of Brazillian …

I ordered bundle pack of Brazillian kinky virgin hair including closure. I ordered the items on Thursday and they were delivered on Monday morning and the packaging is excellent too. Premihair kept me updated through the whole process via emails and my package was also tracked via royal mail. The product itself is of high standard as I have purchased hair from Premihair for a number of years now and I have no complaints regarding the quality and good value for money products (better than any hair shop). Keep up the excellent work. Thumbs up!!!

Date of experience: 04 August 2017

Reply from PremiHair

Hello Lavvy,

Thank you for your 5 stars review. We are so happy you were impressed by our speedy delivery services and that you absolutely love your new hair. We can't wait for you to try some more of our hair :)

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,

The PremiHair Team


Rated 4 out of 5 stars

Lovely wig

Lovely wig, not sure if it's Brazilian or Peruvian hair but it's really lovely. Although said free wig cap on their website but mine didn't come with any wig cap. And I also tried to purchase another curly wig, it initially said 10 left in stock, then I purchased it, and to my surprise they said it was out of stock, they refunded me back anyway. I just think that's misleading anyway

Date of experience: 22 May 2017

Reply from PremiHair

Hello Oluwasayo,

Thank you for your amazing 4 star review. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! We are so sorry to hear that free wig cap did not received. When you place another order next time, please email us, we will send you an extra wig cap !!

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team


Rated 5 out of 5 stars

Fantastic!

Wow, at last I can truly say I have fallen in love with this product from Premihair.

The praise really starts from the Delivery. My wig arrived 1 day earlier than stated. The colour, touch and structure of both curls and waves is better than I expected. Cannot wait to order another one!

I have already received comments from friends and family members.

Pleased, pleased, pleased and I would not hesitate to recommend this company, its products and services to others. Sincere thanks and I take this opportunity to wish you all continued success

Date of experience: 25 February 2017

Reply from PremiHair

Thank you so much for your kind words Lorna!

We are so happy you were impressed by our speedy delivery services and that you absolutely love your new wig. We can't wait for you to try some more of our great styles :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx


Rated 1 out of 5 stars

Unsatisfactory service

I was informed that the knots on the “natural colour” 360 frontal could be bleached... After getting it bleached professionally it DIDNT bleach what so ever. The hairs instantly started to fall out after being combed out. Extremely poor hair quality and definitely won’t be returning. Spoke with a customer service advisor via WhatsApp and asked what their complaints procedure was.. and guess what - they just ignored my question. They even had the audacity to tell me to go to another hair dresser. With what a frontal with bald patches! Outrageous

Date of experience: 12 November 2017

Reply from PremiHair

Hello,

We are so sorry to hear that you are not happy with us. We always recommend the customer to find us if any requires or problem. Our colleague will contact you shortly. Thank you.

Kind Regards,

The PremiHair team


Rated 3 out of 5 stars

The hair wasn't silk base and knots not …

The hair wasn't silk base and knots not bleached . Size was smaller on the closure than 4*4 advertised. I returned it as it wouldn't look as realistic mimicking human scalp. But on a positive note customer service was brilliant and listened . I'm sure they will do well if adjustments and improvements are made to the hair. Good luck and who knows I may be a returning customer in the future

Date of experience: 17 June 2017

Reply from PremiHair

Hello Destiny,

Thank you for your comment of our hair. We are so sorry that our products are not something you are looking for. We are also happily to give a full refund. We will try to improve our quality of hair. Sorry for inconvenience and we are hope to see you again.

Kind Regard,

The PremiHair Team


Rated 5 out of 5 stars

I love your product and have bought off…

I love your product and have bought off you before when was going through chemo and still need extentions as im on tablets rest of my life and they cause hairloss .and i would highly recomend your products they are great value and quality and service is spot on thankyou x

Date of experience: 16 February 2018


Rated 5 out of 5 stars

The quality of hair is amazing

The quality of hair is amazing, have not yet installed it but the feel of it is 10/10. It came on time as I ordered about 2 day before xmas i wasn’t expecting it to reach until after all the delivery times went back to normal but recieved the hair one day after boxing day. The hair came packaged really nicely and none of the hair is in bad state. All my bundles arrived in mint condition definitely will be ordering from here again, extremely trustworthy, seeing as this is my first time buying hair online I am very happy with my purchase 🙏

Date of experience: 28 December 2017

Reply from PremiHair

Hello,

We are so grateful that you have chosen PremiHair and shared us with your friends. Our customer service is available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regards,

The PremiHair Team


Rated 4 out of 5 stars

Shedding

The hair itself is lovely, very soft and doesn’t tangle much at all, curls don’t loosen they stay as curly even after being washed. Only issue has been I’ve had a lot of fall out to the point I’m picking up chunks of hair everyday. This is not to my fault as I’ve followed all care instructions as it states on the website. Other than that it’s besn a good experience and I would consider ordering from here again.

Date of experience: 17 October 2017

Reply from PremiHair

Thank you for your 4* review. Our hair is 100% human hair with unprocessed ! Just to let you know, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world. Don't forget to try the hair on and also give us a review ! Any requires/issues, please contact us.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regards,

The PremiHair Team


Rated 1 out of 5 stars

Wouldn’t recommend this company

Wouldn’t recommend this company, I order next days delivery, it’s been over a week and still haven’t received anything. Been emailing and messaging on social media but no reply what so ever. Have no idea where my parcel is or if I’ll even get it. service was shocking NEVER using again

Date of experience: 14 November 2017

Reply from PremiHair

Hello,

We are so sorry to hear that you are not happy with us. We always recommend the customer to find us if any requires or problem. Our colleague will contact you shortly. Thank you.

Kind Regards,

The PremiHair team


Rated 5 out of 5 stars

Just got my new wig cap made from the …

Just got my new wig cap made from the beautiful, soft and silky hair I bought on line from premihair. It's good quality hair and well priced and I'll be recommending it to anyone I know.

Delivered as promised with good communication all through the process.

Date of experience: 02 October 2017

Reply from PremiHair

Hello,

Thank you for your beautiful review regarding PremiHair. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! Just a reminder, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world.

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regards,

The PremiHair Team


Rated 4 out of 5 stars

Excellent customer service.

Extremely happy with the service I've recieved. Even with having a little hiccup with the hair, they were able to sort any issues within days. Couldn't thank you enough. It's good to know if there are any problems they are able to help you straight away.
Affordable hair and excellent customer service.
Would highly recommend

Date of experience: 15 July 2017

Reply from PremiHair

Hello,

We are so sorry to hear that you had a bad experience with us. Our customer service will always be there for you if you got any issues. Please share us with your friends and family. Thank you for supporting us.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Kind Regard,

The PremiHair Team


Rated 2 out of 5 stars

Won’t proactively rectify errors they’ve made, customer service gone downhill

On 2 occasions they have sent me the wrong length just because shorter was not in stock without courtesy of calling me prior. They pulled every tactic to avoid me returning and covering postage and just wore me down to the point I had to install the wrong length. I recommended them to a lot of friends and installers and sent £1000s business their way but service is now appalling, I no longer shop here and buy direct from China.

Date of experience: 11 May 2018


Rated 5 out of 5 stars

Absolutely Fantastic!

I have been searching for a good hair company for quite some time, and I stumbled across PremiHair in the search.

Customer service was on point with fast communication and clear information.

The hair is thick loucious and flows beautifully. I have passed on the website details to a few people who were enquiring in the salon, so hopefully they can get on the premiHair hype.

So glad that I found this company, I will be remaining a loyal customer.

Date of experience: 24 July 2017

Reply from PremiHair

Hello Miss Saunders,

We are so grateful that you have chosen PremiHair and shared us with your friends. Our customer service is available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day !

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team


Rated 2 out of 5 stars

Bad quality

I bought this hair beginning of last month. Delivery was quick and I got it installed within a week. I have experienced a lot of shedding and tangling before I even washed it it. It sheds badly despite using right products. The previous hair I bought from another company 3years ago still looks new & rarely sheds compared to this! I am very disappointed to say the least

Date of experience: 30 July 2017

Reply from PremiHair

Hello, we are so sorry to hear that you are having some bad experience with our hair. It is very rare that the hair became faulty. Our colleague will contact you shortly. Thank you.

Kind Regard,

The PremiHair team


Rated 5 out of 5 stars

I purchased kinky straight hair

I purchased kinky straight hair. Arrived on time. The quality of the hair is beautiful, literally best hair I have ever bought! Almost zero shedding, no tangling or knots, so soft and easy to maintain. Would definitely recommend to everyone. I have had so many comments on my hair people think it is from my roots!!! Can't get better then that! PremiHair have definitely got a lifetime customer.

Date of experience: 26 July 2017

Reply from PremiHair

Hello Chanice,

Thank you for your beautiful review regarding PremiHair. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! Just a reminder, if you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day ! Please us with your friends around the world.

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team


Rated 4 out of 5 stars

Good quality hair

Good quality hair, minimal shedding and very soft texture. The hair extensions I previously bought I am still currently using and they are still in very good condition. I have already ordered my second batch. The only thing I was a little sad about was the unavailability of dip dye extensions now, as they were my first purchase and I loved them and have had loads of compliments. I came back to see if they were still available but I'm assuming they have been discontinued. It would great if you were able to stock more in the future.

Date of experience: 15 May 2017

Reply from PremiHair

Hello Rochelle, thank you for sharing your experience with PremiHair. Don't worry, we will have different types of new products are coming soon !! Make sure you follow us on IG and Facebook.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Thank you for shopping with PremiHair and See you soon !


Kind Regard,


The PremiHair Team


Rated 4 out of 5 stars

Good hair but delivery and packaging could be better

Hair was high quality so that was good. The only downsides were that standard delivery took a little long and having the name and slogan on the outside of the packaging isn't very discrete, especially when having it sent to the office. Please consider something more subtle.

Date of experience: 15 May 2017

Reply from PremiHair

Hello Natalie,

Thank you for the positive review about our high quality of hair. The standard delivery will normally take 1-2 working days. Regarding packaging, we are still improving on it.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Thank you for shopping with PremiHair and See you soon !


Kind Regard,


The PremiHair Team


Rated 5 out of 5 stars

THE QUALITY OF THE WIGS I HAVE PURCHASED IS EXCELLENT.

I LOVE THE WIGS I PURCHASED ;100%natural remi: REMY HUMAN HAIR FULL SHORT CURLY WIG BUMP STYLE HH; SEPT VENUS (CARMEL). THE QUALITY OF ALL THE WIGS I HAVE ORDERED HAVE BEEN EXCELLENT. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE.

Date of experience: 26 January 2017

Reply from PremiHair

Wow, such kind words- Thank you Mary!

It's so great to hear you loved our wigs so much you keep returning and recommending us to your friends and family! !We can't wait for you to try some more of our fantastic high quality styles :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx