Are Your Utility Messages TCPA Compliant?

Maintaining regulatory and legislative compliance is more important for the utility industry than ever before. As customer communication trends continue to lean more digital, it is critical that utilities are able to reach clients via convenient but protected means. In the United States, utilities are bound by the Telephone Consumers Protection Act (TCPA) – which sets rules for marketing by telephone, fax, and SMS text message, and restricts the use of automatic telephone dialing systems. Utilities can use the following decision tree as a guide to determine whether or not their automated messages fall under the TCPA rules.

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