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Infographic: U.S. iPhone Repair Bills Top $10.7B

Adding in Android, Windows, and BlackBerry handsets brings the bill to $23.5-plus billion over seven years.

By Stephanie Mlot
September 18, 2014
Cracked iPhone

It turns out a damaged iPhone can cost more than your pride: According to a new study, totaled Apple smartphones have cost Americans $10.7 billion since their introduction in 2007.

About $4.8 billion of that damage happened in the last two years. Factor in Android, Windows, and BlackBerry handsets, and you're looking at a whopping $23.5-plus billion in repairs and replacements over seven years.

Protection platform SquareTrade surveyed more than 2,400 smartphone users, calculating their expenses paid for dropped and submerged devices. But no matter the type of accident—butterfingers, hazardous children, the toilet-bowl plunge—the most common (and lasting) wound is the cracked screen.

In fact, a quarter of all iPhone owners have suffered from display fissures at some point, and 15 percent are still living with the damage. Too bad those rumored sapphire glass display panels didn't come to fruition on the new iPhones.

"In 2012, when we conducted our first survey on iPhone damage, we were shocked by the billions spent on repair and replacement," SquareTrade CMO Ty Shay said in a statement. "Our new research shows that since then, things have only become worse."

There are real-life consequences of a cracked screen, as anyone who's tried to read a Facebook update or decipher a Snapchat through the webbed glass can tell you.

According to SquareTrade, 40 percent of iPhone owners with a broken display couldn't read or send emails, 27 percent couldn't use "mission critical" apps like Facebook, Maps, or Uber, and 20 percent were unable to take photos or even unlock their phone.

And with Apple's release of even larger smartphones, coupled with features like mobile payments that require handling your device in potentially sticky situations, the company predicts even more accidents.

"We won't be surprised to see claims coming in that mention the drive-through window at McDonald's," Shay said.

Check out SquareTrade's full infographic below for more details.

Also take a look at PCMag's Hands On With the Apple iPhone 6 and 6 Plus, as well as the slideshow above.

Infographic: iPhone damage

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About Stephanie Mlot

Contributor

Stephanie Mlot

B.A. in Journalism & Public Relations with minor in Communications Media from Indiana University of Pennsylvania (IUP)

Reporter at The Frederick News-Post (2008-2012)

Reporter for PCMag and Geek.com (RIP) (2012-present)

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